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Collections Analyst I

Axelon Services Corporation

Charlotte, NC

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JOB DETAILS
SKILLS
Accounting, Accounts Receivable, Analysis Skills, Business-to-Business (B2B), Cash Applications, Cash Flow, Coaching, Communication Skills, Continuous Improvement, Credit and Collections, Customer Relations, Finance, Government, Mentoring, Microsoft Excel, Microsoft Outlook, Microsoft Word, Order to Cash, Past Due Accounts, Performance Management, Presentation/Verbal Skills, Process Improvement, Root Cause Analysis, SAP, Service Level Agreement (SLA), Strategic Planning, Time Management, Writing Skills
LOCATION
Charlotte, NC
POSTED
4 days ago


Summary:

Location: Charlotte, NC

Duration: 12 Months



Responsibilities:

  • Drive proactive improvements to Collections effectiveness.
  • Provide impactful proactive action plans via frequent monitoring of past due percentages.
  • Create and execute strategic action plans to enhance cash flow timeliness.
  • Ensure SLAs are met and partner with extended Shared Services team to improve performance.
  • Challenge Status Quo and actively participate in continuous process improvement projects and Kaizen events.
  • Perform root cause analysis to drive process improvement and ensure further process efficiencies.
  • Drive process and ensure goals are met by participating and leading governance calls.
  • Ensure timely collections and resolution of past due accounts receivable for assigned key customer accounts.
  • Develop and maintain positive and effective relationships with external Key Accounts and internal stakeholders.
  • Work closely with Customers and Cash Applications Department to resolve open credits & refunds.
  • Lead initiatives to improve DSO, involving various internal stakeholder groups.
  • Champion SAP improvement projects.
  • Manage disputes effectively.


Requirements:

  • University (Bachelors) degree -- in Accounting/Finance preferred.
  • 5 years of B2B Collections work experience & sound knowledge of the order-to-cash process.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Excel, Word, and Outlook.
  • Experience with SAP and Get Paid.
  • Portal uploading experience (preference for Government portals - PIEE (WAWF) and IPP.gov).


Preferred Skills:

  • Processing collections for Key Accounts only and providing oversight to the third-party team that is processing collections.
  • Advising and supporting the third-party firm on escalated issues.
  • Proactive and analytical role to look for process improvements, not driven by workload (quotas and productivity standards).
  • Measured on coaching, guiding, and mentoring the third-party team as well as collection productivity for key accounts.
  • Proactively lead efforts that lend to continuous improvement opportunities.
  • Identify and execute initiatives to improve DSO.

About the Company

A

Axelon Services Corporation

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