Collections Analyst I

IMCS Group Inc

Charlotte, NC

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JOB DETAILS

SKILLS

Accounting, Accounts Receivable, Analysis Skills, Business-to-Business (B2B), Cash Applications, Cash Flow, Coaching, Communication Skills, Continuous Improvement, Credit and Collections, Customer Relations, Finance, Mentoring, Microsoft Excel, Microsoft Outlook, Microsoft Word, Order to Cash, Past Due Accounts, Performance Management, Presentation/Verbal Skills, Process Improvement, Root Cause Analysis, SAP, Service Level Agreement (SLA), Strategic Planning, Time Management, Writing Skills

LOCATION

Charlotte, NC

POSTED

30+ days ago

8 - 5 pm ET
Client would like someone in Charlotte area
Hybrid 3 days a week- can be in any time zone but must be available to work ET
Virtual interview - 30 mins
Must have 1 year experience within the past three years using SAP
Top 3 skills - B2B collections experience, good communication skills, good excel skills

CORE RESPONSIBILITIES AND TASKS
" Drive proactive improvements to Collections effectiveness
" Provide impactful proactive action plans via frequent monitoring of past due percentages
" Create and execute strategic actions plans to enhance cash flow timeliness
" Ensures SLA s are met and partners with extended Shared services team to improve performance
" Challenges Status Quo and actively participates in continuous process improvement projects and Kaizen events
" Performing root cause analysis, drives process improvement to ensure further process efficiencies
" Drive process and ensure goals are met, by participating and leading governance calls
" Timely collections and resolution of past due accounts receivable for assigned key customer accounts
" Develop and maintain positive and effective relationships with external Key Account s and internal stake holders
" Work closely with Customers and Cash Applications Department to resolve open credits & refunds
" Lead initiatives to improve DSO, involving various internal stake holder groups
" Champion SAP improvement projects
" Dispute management

POSITION REQUIREMENTS
FORMAL EDUCATION
Minimum qualification
" University (Bachelor s) degree -- in Accounting/Finance preferred
" Specialized skill training/certification a plus

KNOWLEDGE & EXPERIENCE:
" 5+ years of B2B Collections work experience & sound knowledge of order-to-cash process
" Excellent written and verbal communication skills
" Must be proficient in Microsoft Excel, Word, and Outlook
" SAP and Get Paid experience

ADDITIONAL DIMENSIONS:
" Processing collections for Key Account s only and providing oversite to the third-party team that is processing collections
" Advising and supporting the third-party firm on escalated issues
" Proactive and analytical role to look for process improvements, this role is no longer driven by workload (quotas and productivity standards)
" Measured on coaching, guiding and mentoring third party team as well as collection productivity for key accounts
" Proactively lead efforts that lend to continuous improvement opportunities
"Identify and execute initiatives to improve DSO

About the Company

IMCS Group Inc

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