Collections analyst

Job Summary:

• We are seeking an OTC Collections Specialist to manage a high-volume Accounts Receivable portfolio and drive timely collections while maintaining strong customer relationships.
• This role is responsible for resolving payment discrepancies, reducing overdue receivables, analyzing collection metrics, and collaborating with cross-functional teams to optimize cash flow.

 Required Qualifications:

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• 0–3+ years of experience in Accounts Receivable, Collections, Credit, Billing, or a similar finance function.
• Strong proficiency in MS Excel and MS Office.
• Excellent analytical, problem-solving, and organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-oriented with a high level of professionalism and integrity.

 Responsibilities:

• Manage a high-volume Accounts Receivable and collections portfolio.
• Contact customers to collect outstanding payments and resolve aged receivables.
• Investigate and resolve invoice discrepancies, billing issues, and payment disputes.
• Monitor collection KPIs, including aging, DSO, overdue balances, and cash collection targets.
• Maintain accurate documentation of customer communications and collection activities.
• Prepare and analyze reports using MS Excel, including Pivot Tables, VLOOKUP/XLOOKUP, charts, and formulas.
• Collaborate with Sales, Billing, Finance, Credit, and Cash Application teams to resolve payment issues.
• Support month-end close activities, account reconciliations, cash forecasting, and management reporting.
• Escalate high-risk accounts and recommend appropriate collection actions.
• Ensure accurate maintenance of Accounts Receivable records while meeting established deadlines.

 Preferred Qualifications:

• Business-to-Business (B2B) collections experience.
• Experience working in large enterprise organizations.
• Familiarity with ERP systems.
• Knowledge of accounting principles.
• Media or advertising industry experience.

Benefits: