Collections Associate, Cash and Accounts Receivable Management

Collections Associate, Cash and Accounts Receivable Management

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corporate_fareGoogleplaceChicago, IL, USA

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Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.

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Minimum qualifications:

• Bachelors degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.

• 2 years of experience in management consulting, or an operations-related function.

Preferred qualifications:

• Experience in developing healthy customer partnerships.
• Experience working in collections/order to cash (O2C)/customer service space.
• Data extraction, analysis, and reporting experience.
• Detail-oriented with the ability to prioritize tasks accordingly.
• Ability to connect with relevant teams and colleagues seamlessly and proactively to solve problems.

About the job

Collections Operations is responsible for converting Googles business into cash. We are relied upon heavily by internal and external stakeholders alike to provide the highest quality customer service.

The Chicago-based team provides exceptional support to some of Googles largest clients in North America. We rely heavily on creative problem-solving to fix issues at the root cause. We negotiate payment outcomes and triage complex payment blockers. We are product-agnostic, and we collect on nearly all of Googles actively monetizable products. We are trusted advisors to the business, our clients, and other Finance teams within the Revenue-to-Cash (RCO) organization (and beyond).

As a Collections Operations Associate, you will be part of a high performing team that interfaces with the invoice to cash operations processes for Google's customers by collecting cash and solving various blockers to payment. You will manage collections efforts for a portfolio of customers that includes some of our most strategic and robust Ads, Cloud or Hardware partners.

The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $87000 - $123000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Develop and maintain trusted relationships with counterparts on the external customer and internal business side to understand billing and payments experience for top Google clients.
• Leverage understanding of customer needs and Google's products and systems to identify and proactively address drivers of non-payment. Provide ongoing consultation and support to stakeholders on questions related to Google's policies and processes.
• Partner with Operations Management team and collections process tower to proactively surface operational feedback and address process gaps/issues.
• Advocate customer adoption of process changes and new platform offerings to improve billing and payment experience and provide customer feedback to Process and Product Management teams.
• Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause and interfacing with Finance, Sales and Product teams on driving quick and efficient resolution.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.