Responsible for assisting with assessing hardship workout requests and granting alternative financing options within guidelines that meet the requirements of the bank as applicable.
- Identify past due accounts that meet criteria for contact.
- Review file information and bank records to determine overall customer profile
- Establish written, verbal or personal contact with customers in order to resolve delinquency
- Use effective skip trace techniques to locate missing customers and collateral.
- Review proper approach to adjust delinquent condition through direct collections collateral recovery and disposition, loan extensions, or restructuring of loan terms.
Qualifications:
High School diploma or equivalent work experience.
Some collection experience preferred.