Collections Associate

Responsible for assisting with assessing hardship workout requests and granting alternative financing options within guidelines that meet the requirements of the bank as applicable.

• Identify past due accounts that meet criteria for contact.
• Review file information and bank records to determine overall customer profile
• Establish written, verbal or personal contact with customers in order to resolve delinquency
• Use effective skip trace techniques to locate missing customers and collateral.
• Review proper approach to adjust delinquent condition through direct collections collateral recovery and disposition, loan extensions, or restructuring of loan terms.

Qualifications:

High School diploma or equivalent work experience.

Some collection experience preferred.