About The Role:
Collaborating closely with the Spot Sales Team and AR Billing Team, The Collections Associate reports to the Collections Team Lead and/or Collections Manager and is responsible for ensuring their assigned customer accounts remain current and accurately reflect all financial transactions. This position plays a critical role in managing the companys accounts receivable by actively pursuing outstanding customer payments and ensuring the timely collection of all receivables.
Ideal Candidate and Qualifications (Requirements):
Candidates should have an accounting, finance, business management, or similar background. You will be highly detail oriented, possess strong communication and organization skills, and excel in a fast-paced, high-volume environment.
• Associate's degree required, bachelor's degree preferred • 2+ years of previous accounts receivable / collections experience in a fast-paced, high-volume position in lieu of a degree • Prior logistics industry experience a plus • Intermediate to advanced computer knowledge required • Must be able to sit at a desk for extended periods • Full-time, in-office position
Responsibilities:
• Generate and distribute SOAs (Statement of Account) reflecting open invoices and balances due to assigned customers on a regular cadence • Utilize customer Transportation Management Systems (TMS) to obtain invoice status updates used to reconcile against internal records • Develop and maintain open lines of communication with assigned customer AP contacts to follow up on past due balances and secure payment commitments • Address customer inquiries and disputes related to outstanding balances, working closely with internal departments as needed to clarify issues and expedite resolution • Investigate and resolve instances related to unapplied cash, ensuring accurate and timely application of funds to the correct invoices
Note: This position is on-site M-F at our downtown Indianapolis, IN office.