Job Purpose
The Collections Clerk is responsible for assisting in the generating and mailing of letters, itemized bills and other patient correspondence.
Duties & Responsibilities
- Scan correspondence and documents into internal software
- Complete pending tasks report daily
- Track, update, print, and mail correspondence
- Analyze patient accounts flagged for disputes
- Verify billing accuracy, insurance payments and patient responsibility
- Identify discrepancies and determine the root cause of disputes
- Identify accounts with legal representation and initiate contact with attorneys' offices to verify representation and obtain necessary documentation
- Maintain accurate records of attorney communications and legal documents related to patient accounts
- Coordinate with attorneys regarding payment arrangements, account status, and dispute resolution
- Draft and manage responses to patient/attorney liens/disputes
- Comply with FDCPA guidelines
- Other duties as assigned
- Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Understand and comply with Information Security and HIPAA policies and procedures at all times
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Qualifications
- High school diploma or equivalent required
- 1 year experience working as a clerk or similar role
- Ability to learn in-house applications
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results oriented
- Excellent written and verbal communication skills required
- Gracious and welcoming personality for customer service interaction
Working Conditions
- Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.