Collections Coordinator

Job Summary

Our client is seeking a Collections Coordinator to support the firm's financial operations by managing aged receivables, driving collection efforts, and partnering closely with attorneys and firm leadership to resolve outstanding balances. This role requires a confident communicator who can effectively navigate attorney relationships, provide financial updates, and support strategic follow-up with clients.

Key Responsibilities

Attorney & Practice Group Support

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• Partner with attorneys to review aging reports, address billing concerns, and develop collection strategies.
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• Communicate collection risks, client concerns, and account issues to attorneys and management.
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• Prepare concise account summaries for attorney meetings and client discussions.
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• Serve as a primary resource for attorneys regarding account status and collection-related matters.
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Collections & Client Outreach

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• Monitor AR aging reports and identify accounts requiring follow-up.
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• Contact clients regarding past-due balances via phone, email, and written correspondence.
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• Maintain detailed documentation of collection activity, payment commitments, and client communications.
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• Coordinate payment arrangements and escalate delinquent accounts as needed.
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Account Review & Resolution

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• Investigate payment discrepancies, disputes, and account issues in collaboration with legal assistants and accounting staff.
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• Work with billing teams to resend invoices, process adjustments, and resolve billing-related concerns.
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• Partner with cash applications teams to ensure accurate payment posting.
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Reporting & Administrative Support

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• Maintain collection notes, account statuses, and follow-up schedules.
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• Prepare periodic collections and AR activity reports for management.
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• Assist with month-end accounts receivable close processes, reconciliations, and variance analysis.
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• Support collections-related process improvement initiatives and special projects.
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• Perform other duties as assigned.
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Qualifications

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• High school diploma required; Associate's or Bachelor's degree in Accounting, Finance, or Business preferred.
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• 5+ years of accounting, bookkeeping, accounts receivable, or collections experience.
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• Prior collections experience preferred, ideally within a law firm or professional services environment.
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• Experience working directly with senior stakeholders and managing sensitive account matters.
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• Experience with legal billing systems, 3Epreferred.
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#LI-JCM #INOCT2026