Billing, Call Centers, Call Volume, Communication Skills, Computer Skills, Credit and Collections, Customer Relations, Customer Relationship Management (CRM) Systems, Detail Oriented, High School Diploma, Negotiation Skills, Organizational Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Sales Management, Team Player, eCommerce
Collections Coordinator (B2C)
Location: Tomball, TX
Pay: $50,000-$60,000 annually
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Opening
LINK Staffing is hiring a Collections Coordinator (B2C) for a full-time office role in Tomball, TX. This position focuses on consumer account collections, working directly with customers to resolve past-due balances, set up payment arrangements, and maintain accurate account records.
Job Highlights
- $50,000-$60,000 annual pay
- Monday-Friday schedule
- Day shift: 8:00 AM-5:00 PM
- Office-based role
- Focus on consumer (B2C) accounts
What Youll Do
- Contact customers by phone, email, and written communication regarding overdue balances
- Manage a portfolio of consumer accounts (B2C) and maintain consistent follow-up
- Set up and negotiate payment arrangements
- Investigate billing issues and resolve disputes
- Document all account activity and customer interactions
- Work with internal teams to resolve account issues and keep accounts moving
What Were Looking For
- High school diploma or GED required
- 1-3 years of B2C collections, call center, or customer account management experience preferred
- Comfortable handling high-volume outbound calls
- Strong communication and negotiation skills
- Ability to handle difficult conversations professionally
- Basic computer skills and experience with CRM or collections systems
- Strong attention to detail and organization
Why Apply
- Steady weekday schedule
- Office-based position in Tomball
- Opportunity to work in a structured, goal-driven collections role
Apply Now
If you have experience working with consumer accounts and collections, apply today with LINK Staffing.