Collections & Customer Retention Specialist

Collections & Customer Retention Specialist

Help customers. Strengthen relationships. Drive results.

We are seeking a motivated and customer-focused Collections & Retention Specialist to join our growing pest control team. This role is ideal for someone who can confidently manage accounts receivable while maintaining a high level of professionalism and customer care. You'll play a key role in reducing past-due accounts, improving customer retention, and supporting overall branch success.

Key Responsibilities

• Manage and collect on past-due customer accounts in a timely and professional manner
• Make outbound and receive inbound calls regarding billing, payments, and account status
• Work with customers to resolve payment issues, establish payment arrangements, and upsell services
• Identify opportunities to retain customers by addressing concerns and offering solutions
• Process payments and update customer account information accurately in the system
• Collaborate with branch staff to ensure a seamless customer experience
• Maintain detailed records of collection efforts and customer interactions
• Escalate complex issues as needed while maintaining customer satisfaction
• Support overall accounts receivable goals and company initiatives

Qualifications

• 2+ years of experience in collections, customer retention, or customer service
• Strong communication and negotiation skills
• Ability to handle difficult conversations with professionalism and empathy
• Detail-oriented with strong organizational skills
• Comfortable working in a fast-paced, high-volume environment
• Pest control or service industry experience is a plus

What We Offer:

Pest USA offers competitive pay along with a comprehensive benefits package, including medical, dental, and vision insurance, as well as supplemental benefits. You'll also enjoy paid time off, a 401(k) plan with company match, and the opportunity to work in a growing company that values dedication and attention to detail.

Please note that all applicants are subject to a background check and drug screening prior to employment.

If you're ready to bring your organizational talents and customer service skills to a company where your work truly matters, we encourage you to apply today.