Collections Customer Service Representative

Job Description:

Now hiring Collections Customer Service Representative

Location: Geneseo, NY

Pay Rate: $17.20 - $17.75 per hour

Shift: 8:00 AM to 5:00 PM

Customer Happiness Specialist (Yes, It's a Real Job!)

Got people skills? Join us as a Collections Customer Service Representative and deliver the kind of customer service that makes every call count

Benefits:

• Good weekly pay - because you make customers happy
• Health benefits - medical, dental, vision
• 401(k) option - future you will thank you

Requirements

• High school diploma or GED required
• Strong customer service, communication, and negotiation skills
• Ability to handle inbound and outbound calls professionally
• Comfortable multitasking across multiple computer systems
• Strong typing, data entry, and organizational skills
• Basic knowledge of standard office software and procedures
• Ability to problem-solve and resolve customer concerns effectively
• Goal-oriented with a willingness to learn and meet performance targets
• Reliable attendance and ability to work onsite in Geneseo, NY

Job Duties

• Handle inbound and outbound customer calls regarding account inquiries and payment arrangements
• Answer customer questions and provide timely, professional support
• Discuss payment options and negotiate repayment solutions
• Respond to customer emails with accurate and helpful information
• Troubleshoot account issues and resolve customer concerns efficiently
• Document all customer interactions accurately in the system
• Follow call scripts, company policies, and compliance requirements
• Maintain a positive, professional experience during every customer interaction
• Meet productivity, quality, and performance goals

"Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

Pick up more than calls. Pick up a career. Apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.