Hayt, Hayt & Landau (HHL) is seeking a professional, motivated Collections Customer Service Representative to provide excellent customer service and help consumers resolve past-due accounts through clear communication, education, and respectful problem-solving.
Benefits:
Full-time position in a supportive, collaborative team environment offering:
Medical, dental, vision, and life insurance options available through the firm
Generous Paid Time Off (PTO)
Eight paid major holidays
A newly built office conveniently located near major highways
Opportunity to grow consumer service and account management skills
Career growth opportunities within the firm
Responsibilities:
Handle inbound and outbound calls as a Collections Customer Service Representative working to resolve accounts
Educate customers on available payment options and negotiate appropriate payment arrangements in accordance with company policies and procedures
Update account information and document all activity accurately
Meet performance and collections goals in a fast-paced call center environment
Excellent phone communication and negotiation skills, ability to overcome obstacles and focus on positive solutions
Maintain a positive attitude, work well in a team, and show a willingness to learn. Be coachable and open to feedback to continuously improve individual and team performance
What We’re Looking For:
Strong communication skills and experience as a Customer Service Representative or Collections Representative preferred
Professional, calm, and empathetic approach
Detail-oriented with accurate data entry skills
Comfortable handling high-volume calls
Reliable, punctual, team-oriented, and motivated to succeed
Job Requirements:
High School Diploma or GED Equivalent
1+ year of experience in collections preferred but not required