Aufgaben About UsWho is Mercedes-Benz Financial ServicesMercedes-Benz Financial Services part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial ServicesWorking at Mercedes-Benz Financial Services is more than a job - its an opportunity to join an innovative team where you are valued for your contributions. As an employee you will experience career development in a positive employee-centric environment. Were a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable friendly environment and relaxed inclusive culture. BenefitsWhen working at Mercedes-Benz Financial Services you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.As a new employee you will have the opportunity to take advantage of the following benefits that go beyond - beginning day oneGet Rewarded Competitive salary plus an annual bonus based on company performance andor personal yearly performanceNeed a vacation How about just some time for YOU In addition to our vacation time youll receive fifteen 15 additional corporate holidays which will allow you to celebrate religious holidays or escape to the spa Designed to be flexible we let you decide which days are most important to youRide in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease ProgramWe want you to be healthy Outstanding medical dental and vision insurance employer-paid short and long term disability plus on-site exercise facilitiesIs your family growing Enjoy generous paid Family Leave Programs - Six Weeks for New Parents Adoption Expense Reimbursement Programs - up to 6k per childWant to go back to school Tuition Assistance Scholar Program - receive up to 8k in vouchers to complete business-related coursework6k for undergraduate8k for graduateJob OverviewThe Collections Insurance Total Loss Subject Matter Expert SME is responsible for providing support to the team and to leadership for all processes within the Collections Insurance Total Loss Team. The SME will conduct research and communicate via outbound calls or emails to various parties. They will ensure all actions comply with federalstate laws and regulations and company policy.Responsibilities• Monitor and assist the team with inbound and outbound calls with insurance providers customers dealers vendor partner and internal business partners. Review documentation related to total loss claim accounts and provide direction to the team in handling account specific issues and escalations ensuring follow up is conducted appropriately. Provide expert daily support to team members and leadership on all Collections Insurance Total Loss processes. 50• Perform quality checks on group email boxes validating daily mail received isworkedimaged within two 2 business days. Conduct quality audits and scoring for Insurance Total Loss representatives. In the absence of the supervisor monitor theteams workload volumes and assign Pega tasks Alfa cases andor OnPoint workbaskets appropriately. Monitor service level throughout the day. 30• Train all new hire agents and perform any up-training as necessary. Update OneNotetraining document to align with department processes and Compass documentation.Partner with the supervisor and collaborate on observed training opportunities withinthe team. Participate and help prepare the agenda for scheduled team meetings. 15• Conduct daily review of General Suspense for timely and accurate posting of unidentified funds. Monitor and approve vendor invoices. 5 Qualifikationen QualificationsApplicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.This position requires a minimum of 1 year of overall work experience. Preferred experience includesCollections 1 yearCustomer Service 1 yearEducationHigh School DiplomaGED is required Bachelors Degree is preferred.Additional KnowledgeMinimum 1 year of Collections experience required.SkillsAnalytical skillsAbility to collect data and establish facts and identify trends and variancesPC skillsMicrosoft OfficePresentation skillsAdditional SkillsMust be an in-depth information resource.Strong attention to detailExcellent verbal and written communicationAbility to build maintain and leverage relationshipsRecommended PrerequisitesCollections Agent Posting StatementIf you were not re-directed successfully after clicking the Apply for this job" button please click the following link to search and apply for the role on the local career portal httpsdaimler.taleo.netcareersectionexjobsearch.ftlMercedes-Benz Financial Services offers competitive salary performance-based bonuses and a full suite of benefits including 401K with match generous vacation and personal time a Mercedes-Benz car program as well as flexible work arrangements.EEOMinoritiesFemalesDisabledVetsLI-JM2