Collections Manager

Collections Manager

Position Summary

The Collections Manager is responsible for leading and optimizing the organization's accounts receivable and collections functions to ensure timely payment of outstanding invoices and maintain healthy cash flow. This role oversees the day-to-day collections operations, develops strategies to reduce aged receivables, and works collaboratively with internal teams and external customers to resolve payment issues efficiently.

Key Responsibilities 

Leadership & Strategy

• Develop and execute collection strategies that support organizational financial objectives and improve overall cash flow.
• Establish, maintain, and enforce collections policies, procedures, and standard operating practices to ensure consistency and compliance.
• Lead, coach, and develop the collections team, fostering accountability, collaboration, and high performance.
• Monitor departmental metrics and implement process improvements to increase collection effectiveness and efficiency.
• Partner with leadership to identify trends, risks, and opportunities related to accounts receivable performance.

Collections & Accounts Receivable Management

• Oversee all collection activities, including account follow-up, dispute resolution, payment negotiations, and escalation management.
• Manage delinquent accounts and implement strategies to reduce aging receivables, write-offs, and bad debt exposure.
• Review customer payment trends and proactively address issues that may impact collections performance.
• Ensure timely and accurate follow-up on outstanding invoices and customer account balances.
• Maintain positive relationships with customers while effectively managing collection efforts.

Cross-Functional Collaboration

• Work closely with the billing team to resolve invoice discrepancies, payment disputes, and account issues.
• Coordinate with internal departments to ensure accurate invoicing and timely resolution of customer concerns.
• Assist in identifying and implementing process improvements that enhance billing and collections workflows.
• Provide regular reporting and analysis on collections performance, aging accounts, and cash flow trends.

Compliance & Process Improvement

• Ensure compliance with company policies and all applicable federal, state, and local regulations.
• Maintain accurate records and documentation related to collection activities and customer communications.
• Identify opportunities to streamline processes, improve collection rates, and enhance overall operational effectiveness.

Qualifications

Required Experience

• 3+ years of business-to-business (B2B) collections experience.

Preferred Experience

• 1+ year of billing or accounts receivable experience.
• 1+ year of experience in the trucking, transportation, or logistics industry.