Members Achieve More isnt just a tagline for us, its part of everything we do! Were looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere thats remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
In this position, you will
• Daily Operations Supervision and Oversight: Manages daily operations in Collections, including work queues, phone assignments, and employee development. Manage schedules and assignments for effective delinquency and charge-off management. • Collection Aspects and Loan Management: Monitors past-due loans to prevent charge-offs. Handles various consumer loan products, legal actions, and bankruptcy. Works within policy guidelines to optimize recovery. • Member Resolutions: Reviews and resolves escalated calls and account research requests. Handles member issues in a timely and professional manner. • Supervision and Employee Development: Assist in training and development of employees and/or management staff members. Complete quality reviews and agent development. Assess employee performance and administer disciplinary action. • Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities. • Third-Party Performance: Evaluate third-party agencies and conducts annual risk assessments. Provides relevant support for their operations. • Other duties as assigned.
Qualifications: