We are seeking an experienced and results-driven Collections Manager to lead and oversee the company’s collections operations at our Lathrop, CA location. This role is responsible for managing accounts receivable collections activities, reducing delinquent accounts, improving cash flow, and leading a team of collections professionals.
The ideal candidate has strong leadership skills, excellent negotiation abilities, and experience working in fast-paced logistics, container, transportation, or industrial environments.
Key Responsibilities
Collections Operations:
Manage daily collections activities to ensure timely recovery of outstanding balances
Monitor aging reports and drive reduction in past-due accounts and DSO (Days Sales Outstanding)
Develop and implement effective collections strategies, policies, and procedures
Handle escalated collection issues and negotiate payment solutions with customers
Ensure compliance with company policies and applicable regulations
Team Leadership:
Lead, coach, and develop collections agents and support staff
Establish performance goals and monitor KPIs for team productivity and effectiveness
Conduct regular team meetings, training, and performance reviews
Foster a results-driven and customer-focused team environment
Accounts Receivable Management:
Partner with finance, billing, and customer service teams to resolve invoice disputes and payment delays
Review customer accounts and credit risks to identify collection concerns proactively
Support month-end reporting and cash flow forecasting activities
Maintain accurate account documentation and reporting records
Process Improvement & Reporting:
Analyze collections data and identify trends, risks, and improvement opportunities
Implement process improvements to increase efficiency and collection rates
Prepare and present reports on aging, collections performance, and cash flow metrics to leadership
Utilize ERP and CRM systems to manage collections workflows effectively
Qualifications
Education & Experience:
Bachelor’s degree in Finance, Business Administration, Accounting, or related field preferred
5+ years of collections or accounts receivable experience
2+ years of leadership or management experience
Experience in logistics, transportation, container, or industrial industries preferred
Skills & Competencies:
Strong understanding of collections processes, aging analysis, and DSO management
Excellent negotiation and conflict resolution skills
Strong analytical and problem-solving abilities
Effective leadership and team development skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with ERP systems, Excel, and collections/accounting software
Excellent verbal and written communication skills
Key Performance Indicators (KPIs)
Reduction in past-due receivables
DSO improvement
Collections recovery rate
Team productivity and call effectiveness
Dispute resolution turnaround time
Cash flow improvement
Why Join Us:
Opportunity to lead a critical business function
Fast-paced and collaborative work environment
Direct impact on company financial performance and customer relationships
Growth opportunities within a growing organisation
Physical Requirements:
Ability to sit and work at a computer for extended periods of time
Frequent use of hands, fingers, and arms for typing, phone communication, and office equipment operation
Ability to communicate effectively verbally and in writing
Occasional standing, walking, bending, and reaching within the office environment
Ability to occasionally lift and carry up to 15–20 pounds
Ability to work in a fast-paced office and operational environment with frequent interruptions and multitasking demands
May occasionally visit warehouse, yard, or operational areas requiring adherence to safety protocols and use of personal protective equipment (PPE) as needed