Collections Manager

Position Summary

The Collections Manager is responsible for managing delinquency and rent collection activities across the residential portfolio. This role serves as the primary point of contact for past-due resident accounts and is accountable for minimizing delinquency through proactive communication, payment arrangements, legal notice administration, court coordination, eviction processing, and collection reporting.

Essential Duties and Responsibilities

Rent Collections & Resident Account Management

• Monitor delinquent accounts across the Indigo portfolio and initiate collection efforts promptly.
• Contact residents regarding past-due balances through approved communication channels. Clearly communicate balances owed, payment expectations, deadlines, and available resolution options. Add in follow-up
• Develop, implement, and oversee individualized payment plans for delinquent residents, maintaining consistent communication and accountability throughout the repayment process.
• Review resident ledgers for accuracy and research account discrepancies.
• Process account adjustments related to returned payments, non-sufficient funds (NSFs), move-ins, move-outs, and other resident accounting matters.
• Collaborate with onsite teams to resolve account issues that may impact collections.
• Initiate and oversee bad debt recovery processes, including securing judgment, wage garnishment and bank levy administration, and follow-up on outstanding balances

Notices, Compliance & Legal Administration

• Prepare, distribute, and maintain documentation of required late rent notices, demand notices, and other collection-related correspondence.
• Ensure all collection activities comply with company policies and applicable federal, state, and local regulations.
• Interpret and apply lease provisions related to delinquency, collections, and resident obligations.
• Maintain accurate records of resident communications, notices served, payment commitments, and legal actions.

Eviction & Court Coordination

• Coordinate eviction filings and related documentation in accordance with legal requirements and company procedures.
• Track legal deadlines, court dates, hearings, judgments, writs, and possession schedules.
• Prepare and organize supporting documentation for legal proceedings.
• Serve as a liaison between property teams, attorneys, courts, and law enforcement agencies.
• Coordinate writ execution and possession activities with the appropriate authorities and onsite teams.
• Attend court hearings when required and represent the company's interests as permitted.

Reporting & Portfolio Performance

• Maintain portfolio-wide delinquency tracking and collection records and prepare reporting to leadership
• Monitor aging reports, payment plans, legal actions, judgments, and collection status.
• Identify opportunities to improve collection processes and reduce portfolio delinquency.
• Support monthly accounting close activities and reconciliations related to accounts receivable and resident balances.

Qualifications

• Associate's degree in Business, Accounting, Finance, Property Management, or a related field preferred; equivalent experience may be considered.
• Minimum of 3 years of experience in collections, property management, accounts receivable, resident accounting, or a related field.
• Multifamily housing experience strongly preferred.
• Working knowledge of landlord-tenant laws, eviction procedures, and collection practices preferred.
• Experience with property management software; Yardi experience preferred.
• Proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Teams.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities with the capacity to manage multiple priorities and deadlines.
• Ability to analyze financial information, identify discrepancies, and resolve issues accurately.
• Ability to maintain confidentiality and handle sensitive resident and financial information professionally.