Burnett is proud to be partnering with a Texas leader in green energy! Our client is dedicated to providing 100% renewable, clean electricity as well as carbon-neutral natural gas. They are currently needing to add a Collections Operations Analyst to their busy Northwest Houston Team. This is an amazing Temp-to-Hire opportunity with a company that truly values its employees!
The Collections Operations Analyst will support critical transaction processing, account review activities, and operational reporting functions. This role is responsible for monitoring high-volume workflows, investigating exceptions, ensuring data accuracy, and supporting compliance with established business requirements and service-level expectations. The ideal candidate is organized, data-driven, comfortable working with large datasets, and capable of balancing multiple priorities in a fast-paced environment.
Key Responsibilities
Manage and monitor daily operational workflows and transaction processing activities
Review completed, pending, failed, and exception-based transactions to ensure accuracy and timely resolution
Investigate discrepancies, processing errors, and data inconsistencies across multiple systems
Monitor account activity and transaction history to ensure compliance with established procedures
Review records for eligibility and processing requirements based on business rules and regulatory guidelines
Validate account information, payment activity, customer arrangements, and pending actions prior to processing
Track transaction outcomes and resolution statuses to ensure timely completion
Perform routine audits, reconciliations, and quality-control reviews
Analyze operational data to identify trends, risks, inefficiencies, and opportunities for improvement
Prepare operational reports, dashboards, and tracking documentation
Collaborate with internal teams and external partners to resolve processing issues and improve workflow efficiency
Support process improvement initiatives, system enhancements, and procedural updates
Maintain compliance with company policies, regulatory requirements, and service-level commitments
Navigate multiple systems and databases to research, validate, and document account activity
Qualifications
Strong analytical, problem-solving, and critical-thinking skills
Exceptional attention to detail and ability to identify anomalies within large datasets
Intermediate to advanced Microsoft Excel skills, including formulas, pivot tables, lookups, filtering, and reporting
Experience supporting high-volume operational or transaction-processing environments
Ability to prioritize competing deadlines and manage time-sensitive tasks effectively
Strong written communication, documentation, and organizational skills
Experience in operations, transaction management, financial services, utilities, customer account administration, payment processing, or other regulated industries is preferred
Location/Salary/Hours/etc.:
Role will be 100% onsite at client office in Northwest Houston
Starting Pay Rate will be $19/hr
Hours will be Monday-Friday, 8am-5pm
Role is slated as Temp-to-Hire with a high probability of going perm
This amazing opportunity won't be available long! Apply today if interested!
HOUNW35
Numbers & Facts
Location
Houston, TX
Skills
Alternative Energyunmatched
Analysis Skillsunmatched
Auditingunmatched
Bookkeepingunmatched
Business Servicesunmatched
Corporate Policiesunmatched
Credit and Collectionsunmatched
Data Analysisunmatched
Data Processingunmatched
Data Qualityunmatched
Data Setsunmatched
Detail Orientedunmatched
Document Trackingunmatched
Documentationunmatched
Electricityunmatched
Establish Prioritiesunmatched
Financial Servicesunmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Multitaskingunmatched
Natural Gasunmatched
Operational Auditunmatched
Operational Supportunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Payment Processingunmatched
Pivot Tablesunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Process Improvementunmatched
Quality Controlunmatched
Reconciliationunmatched
Regulationsunmatched
Regulatory Requirementsunmatched
Reporting Dashboardsunmatched
Reporting Skillsunmatched
Risk Analysisunmatched
Time Managementunmatched
Transaction Processing/Managementunmatched
Trend Analysisunmatched
Writing Skillsunmatched
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