Collections Operations Specialist

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, lifestyle spending accounts, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.

Role Overview: The Collections Operations Specialist provides administrative and operational support to the Collections Department. This position assists with document processing, reporting, payment posting, and vendor communication related to delinquent accounts, repossessions, and deficiencies. The Specialist ensures all collection and recovery activities are accurately documented, logged, and completed in accordance with Suffolk Credit Union's policies, procedures, and regulatory standards. This position is critical to maintaining compliance, accuracy, and efficient daily operations within the Collections Department.

Responsibilities:

• Processes and maintains collection records, notices, logs, and documentation in accordance with department procedures and regulatory requirements.

• Posts payments, agency remittances, adjustments, and other account transactions in DNA and Temenos LMS.

• Monitors and maintains collection activity logs, including bankruptcies, deceased loans, repossessions, negative shares, and payment plans.

• Manages the full negative share account lifecycle, including charge-offs, recoveries, and ChexSystems reporting.

• Processes insurance claims, disability claims, credit bureau disputes, and other approved collection-related procedures.

• Reviews, prepares, and routes correspondence; tracks referrals to outside agencies and attorneys; and supports timely document processing.

• Ensures collection activities are accurately documented, maintains audit readiness, and assists with internal and external audits and examinations.

• Verifies compliance with FDCPA, FCRA, NCUA, and credit union policies while safeguarding confidential member information.

• Responds to member inquiries regarding payments, payoff requests, and account information while providing professional member service.

• Supports departmental operations by maintaining procedure manuals, reporting system issues, assisting teammates, participating in process improvements, providing cross-functional backup, and performing other duties as assigned to support the credit union's mission.

Essential Qualifications:

• High school diploma or equivalency certification required.
• Minimum of one (1) year of experience in administrative, accounting, or financial services environment. Experience supporting collections, repossession, or recovery processes preferred.
• Knowledge of credit union collection and administrative processes.
• Strong organizational and data-entry skills with a high level of accuracy.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong written and verbal communication skills.
• Working knowledge of DNA, Temenos LMS, and Microsoft Office applications.
• Ability to maintain confidentiality and handle sensitive member information with discretion.

Apply today and discover a rewarding career! We offer competitive salaries, great benefits, and most importantly the opportunity to make a difference.

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.