Job Description
Our client is seeking multiple Collections Representative to provide personalized, member-focused support through inbound and outbound telephone interactions. This role is responsible for understanding client's financial needs, resolving delinquent accounts, negotiating payment arrangements, and providing solutions that support client's overall financial security.
Key Responsibilities
- Handle 100% phone-based inbound and outbound collection calls using automated and manual dialing systems.
- Assess member needs and determine the reason for delinquency to provide appropriate payment solutions and financial education.
- Negotiate mutually satisfactory payment arrangements within established guidelines.
- Apply effective telephone collection techniques while meeting established service levels and performance expectations.
- Complete account verification and maintenance activities accurately.
- Document customer interactions, collection attempts, payment arrangements, and call results in the appropriate database.
- Follow all applicable federal, state, and local collection laws, regulations, and company standards.
- Demonstrate strong communication, problem-solving, and negotiation skills while delivering a professional client experience.
- 2+ years of combined customer contact, sales, or collections experience within financial services preferred.
- Strong verbal and written communication skills.
- Demonstrated problem-solving and negotiation abilities.
- At least 6 months of computer experience using multiple Windows-based applications.
- Experience with Excel, Word, and auto-dialer systems preferred.
- Ability to manage multiple systems and accurately document customer interactions.
- College degree preferred.
Numbers & Facts
| Location | San Antonio, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Website | https://www.prg-usa.com/ |
About Company
Established in 2001, Peyton Resource Group is a solution-based staffing company that matches businesses with top talent for short-term, long-term or permanent needs.
People are a business’s most valuable asset. Peyton Resource Group is dedicated to helping companies find the best talent, matching professionals with jobs where they will thrive.
With locations in Dallas/Fort Worth, San Antonio and Austin, we are available to serve your staffing needs throughout Texas and across the country.
Skills
- Autodialersunmatched
- Banking Servicesunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Credit and Collectionsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Financial Servicesunmatched
- Microsoft Excelunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Wordunmatched
- Needs Assessmentunmatched
- Negotiation Skillsunmatched
- Past Due Accountsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Resolve Customer Issuesunmatched
- Salesunmatched
- Systems Administration/Managementunmatched
- Telephone Skillsunmatched
- Writing Skillsunmatched
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