Accidental Death and Dismemberment (AD&D), Accounts Receivable, Autodialers, Communication Skills, Credit and Collections, Customer Support/Service, Dental Insurance, Diesel Engine, Editing, Establish Priorities, Estate Planning, Finance, Financial Services, Fortune 500 Customers, Global Branding, Heavy Equipment/Vehicles, High School Diploma, Information Technology & Information Systems, Insurance, Interpersonal Skills, Legal, Microsoft Excel, Microsoft Office, Microsoft Word, Multilingual, Multitasking, Negotiation Skills, Organizational Skills, Past Due Accounts, Presentation/Verbal Skills, Problem Solving Skills, Punjabi Language, Reporting Skills, Technical Leadership, Transportation and Traffic Design, Vehicle Fleets, Vision Plan, Writing Skills
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!
Division Information
PACCAR Financial Services provides finance, lease and insurance services to dealers and customers in 15 countries including a portfolio of more than 150,000 trucks and trailers and total assets in excess of $9 billion. The group includes PACCAR Leasing, a major full-service truck leasing company in North America, with a fleet of over 25,000 vehicles.
Job Functions / Responsibilities
- Collects past due accounts (5+ days) within established objectives.
- Participates in a daily auto-dialer to collect accounts (5-15 days past due).
- Communicates with dealers to discuss delinquent accounts.
- Handles rewrites/extensions/transfers of interest for customers if appropriate.
- Assists in preparing legal paperwork should further actions need to be taken (i.e. repossessions).
- Prepares necessary reports that focuses on the health of the business.
- Account maintenance and research.
- Assists with customer service tasks.
- Special projects as assigned.
- 8-5PM Shift
Qualifications & Skills
- Two years solid customer service and/or accounts receivable experience, front to back end, preferably in finance industry.
- Strong people skills, good verbal and written communication skills. Bilingual in Spanish or Punjabi preferred (written and spoken).
- Strong decision making, problem solving, negotiation skills.
- Ability to maintain a professional attitude and demeanor when dealing with challenging customers.
- Must possess ability to prioritize multiple tasks. Strong organizational skills.
- Proficient in Excel, Word and other MS Office tools
Education
- High School Diploma required. College degree preferred.
Benefits
As a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is also eligible for a holiday gift.
Additional Job Board Information
PACCAR is an E-Verify and Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. Additionally, this role is eligible for the full range of benefit options listed above.
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