Job Description
About Company:
Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher-level professional licenses.
Role Overview:
Managing overdue accounts and ensuring timely payment of outstanding debts. Your primary responsibilities will include making outbound calls using an automated dialer, handling inbound collection calls, and managing individual collection cases. You will review customer accounts, assess their ability to pay, and negotiate payment plans to recover outstanding balances.
Managing overdue accounts and ensuring timely payment of outstanding debts. Your primary responsibilities will include making outbound calls using an automated dialer, handling inbound collection calls, and managing individual collection cases. You will review customer accounts, assess their ability to pay, and negotiate payment plans to recover outstanding balances.
Your success in this role will depend on your excellent communication and negotiation skills, along with your ability to persuade and build rapport with customers. This position offers hourly pay plus commission based on the amount collected.
Roles & Responsibilities:
Outbound and Inbound Calls: Utilize an outbound dialer to make collection calls and handle inbound collection inquiries.
Account Review: Thoroughly review customer accounts and ask relevant questions to assess their ability to pay.
Follow-Up: Follow up on missed payment arrangements to secure payments.
Negotiation: Negotiate payment amounts and terms with customers to ensure successful collections.
Case Management: Manage and work on assigned collection cases efficiently and effectively.
Desired Skills and Experience:
Proven experience in collections or a similar role.
Strong persuasive abilities and excellent negotiation skills.
Ability to analyze customer accounts and determine payment capabilities.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.
Proficiency in using collection software and outbound dialers.
Goal-oriented with a strong desire to meet and exceed targets.
Benefits:
Competitive hourly pay.
Commission based on the amount collected.
Comprehensive training and ongoing professional development.
Supportive and collaborative team environment.
Opportunities for career advancement.
Job Details:
Type: Full-Time
Schedule: Flexible schedule from 9 am to 5 pm EST
Remote: 100% Online
Numbers & Facts
| Location | Newark, New Jersey |
| Industry | Healthcare Services |
| Company Size | 50 to 99 employees |
| Website | http://www.achievetestprep.com/ |
About Company
Achieve Test Prep's Mission: Less time. Less money. Same degree.
Our tagline says it all; Achieve is like no other educational organization out there.
Colleges and universities are out of control with ever-increasing tuition fees and expensive text books. While at the same time, they ask students to take online classes that aren’t even taught by live instructors.
Achieve offers a unique solution. Our Credit-by-Examination Bridge program helps student get maximum credit for past courses and also test-out of many unnecessary general education courses.
We also advocate on behalf of students by reviewing hundreds of accredited colleges to find out which one offers each student the most efficient path to their desired degree.
And both Achieve’s campus based and online test prep courses are taught LIVE by teachers who are very experienced at helping students pass their ‘test-out’ exams on the first try.
In fact, Achieve provides coaching and support every step of the way to graduation.
Skills
- Analysis Skillsunmatched
- Case Managementunmatched
- Communication Skillsunmatched
- Credit and Collectionsunmatched
- Exceeded Sales Goalunmatched
- Higher Educationunmatched
- Mentoringunmatched
- Negotiation Skillsunmatched
- Online Trainingunmatched
- Past Due Accountsunmatched
- Persuasion Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Professional Licenseunmatched
- Team Playerunmatched
- Telephone Skillsunmatched
- Testingunmatched
- Time Managementunmatched
- Training/Teachingunmatched
- Writing Skillsunmatched
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