Collections Representative

Auto Collections Representatives (Experience Required)

Location: Tempe, AZ 85281

Schedule: Full-Time | Shifts vary between 6 AM – 10 PM, Mon–Fri; 2 Saturdays per Month; 1 Sunday per Quarter

Pay: $19/hour + Overtime Opportunities

Employment Type: Temp-to-Hire

Start Date: Next Training Class Begins in July

Job ID: 155738

Ready to Take Your Collections Career to the Next Level?

CornerStone Staffing is now hiring Experienced Auto Collections Representatives in Tempe, AZ! If you thrive in a high-energy environment, have a passion for performance, and are motivated by results and earnings, this is the opportunity for you.

Be part of a high-performing team that values best-in-class customer interactions, professional growth, and a clear path to permanent employment. Enjoy the flexibility of working from home after training, plus earn extra money through overtime—especially during end-of-month peak periods.

Job Title

Auto Collections Representative – Experience Required

What We’re Looking For

We want motivated professionals who:

• Required2+ years of proven experience in auto collections or related financial recovery work
• Excel in meeting and exceeding collection goals and KPIs
• Are results-driven, proactive, and resourceful in skip tracing and resolving delinquencies
• Genuinely enjoy helping customers find solutions to get back on track
• Embrace opportunities to earn additional income through overtime
• Thrive in both automated (dialer-driven) and manual follow-up environments

Key Responsibilities

• Make outbound and receive inbound calls to collect on delinquent auto loan accounts
• Use strong communication skills to build rapport and maintain positive customer relationships
• Negotiate payment arrangements and resolve delinquencies professionally
• Use skip tracing tools to locate customers when necessary
• Meet daily productivity targets and quality standards
• Update account notes and maintain accurate documentation
• Collaborate with team members and uphold compliance and company policies

Requirements

• 2+ years in collections, specifically in auto finance or related industry
• Ability to handle high call volumes and multitask effectively
• Strong conflict resolution and negotiation skills
• A high school diploma or GED is required
• Flexible availability for an 8-hour shift between 6 AM – 10 PM (including some weekends)
• Willingness to work mandatory overtime, especially at month-end

Compensation & Benefits

• $19/hour starting pay
• Overtime available at peak times – great earning potential
• Temp-to-Hire opportunity with long-term stability
• Ongoing coaching and professional development

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