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Collections Spec

UNICON International, Inc.

Columbus, OH

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JOB DETAILS
SKILLS
Accounts Receivable, Analysis Skills, Communication Skills, Continuous Improvement, Credit and Collections, Customer Support/Service, Database Administration, Dental Insurance, Establish Priorities, Identify Issues, Market Analysis, Market Trend Analysis, Microsoft Access Database, Microsoft Excel, Microsoft Office, Multitasking, Negotiation Skills, Organizational Skills, Past Due Accounts, Presentation/Verbal Skills, Problem Solving Skills, Publications, Reconciliation, Regulations, Resolve Customer Issues, SQL (Structured Query Language), Systems Analysis, Vision Plan, Writing Skills
LOCATION
Columbus, OH
POSTED
1 day ago
Job Title: Collections Specialist
Location: 1 Riverside Plaza
Columbus, Ohio 43215
Work Model: Onsite
Position summary: Within the collections team, this position will be responsible for the day-to-day collections activities on our Residential and Commercial accounts. Responsible for contacting delinquent accounts to collect overdue payments as well as resolving discrepancies and billing disputes, while minimizing company losses. Also charged with building and/or maintaining reports and databases used to track various customer and vendor activity as well as creation and publication of A/R and Collections reports.

WHAT YOU WILL BE DOING
1. Contacting customers with overdue payments by telephone in order to negotiate payments or resolve discrepancies.
2. Recommends accounts that are to be returned to utility supply or placement with third party collection firms after all collection efforts have been exhausted.
3. Learn, document and monitor procedures, policies, applicable regulations and operating practices associated with collections of customer past due accounts.
4. Maintain daily, weekly and monthly reporting associated with collections.
5. Work with customers and customer service employees to resolve collection related issues.

WHAT’S NEEDED
Education: Bachelor’s degree preferred.
Experience: Minimum three (3) years collections experience required. Experience in the Utilities industry preferred.

Other Requirements

  • Working knowledge of collection processes, policies, practices, systems, and account analysis.
  • Results-oriented with strong negotiation, problem-solving, and decision-making skills.
  • Excellent verbal, written, presentation, and listening skills, with the ability to:
    • Follow verbal and written instructions effectively.
    • Clearly explain and interpret complex information based on the audience.
    • Communicate honestly, openly, and consistently.
    • Share information appropriately and involve customers in resolving issues.
  • Strong knowledge of Microsoft Office applications, with advanced knowledge and experience using Microsoft Excel.
  • Experience with Microsoft Access or SQL is a plus.
  • Process-driven with a strong focus on continuous improvement, innovation, and resourcefulness.
  • Enthusiastic and adaptable learner with the ability to quickly understand and apply new concepts.
  • Confident and knowledgeable within the assigned role, demonstrating credibility and subject-matter expertise.
  • Able to accept a high level of responsibility, make sound decisions, and remain accountable for results.
  • Strong analytical and critical-thinking skills, with the ability to:
    • Quickly evaluate information.
    • Identify key issues.
    • Develop practical, well-supported conclusions using sound judgment, experience, and common sense.
  • Proactive and strategic thinker with the ability to anticipate outcomes, identify potential challenges, and develop plans to address possible shortcomings.
  • Understanding of strategic business drivers and the ability to recognize and evaluate relevant market trends.
  • Highly organized with the ability to prioritize responsibilities, plan proactively, manage competing priorities, multitask effectively, and execute work accurately.
  • Comfortable working in a dynamic, evolving, and fast-paced environment.
  • Demonstrates a sense of urgency while maintaining professionalism and productivity under pressure.

Physical Demand

  • Sedentary position.


COMPENSATION & BENEFITS
· Medical, dental, and vision insurance
· 401(k)
· Other standard benefits as applicable
 

About the Company

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UNICON International, Inc.

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