Req184211
Contractors' Warehouse -
Collections Specialist-2
9141
Apply
Location - Atlanta, GA
Job ID - Req184211
Category - Finance/Accounting
Apply By - Applications are accepted on an ongoing basis
Team - Temco Logistics
Location - Atlanta, GA
Job ID - Req184211
Category - Finance/Accounting
OVERVIEW
JOB DESCRIPTION
BENEFITS
OVERVIEW
Location - Atlanta, GA
Job ID - Req184211
Category - Finance/Accounting
Bonus Eligible
401(k) Company Matching
Employee Stock Purchase Program
Company Overview
What's the best place we've ever built? The place where we work. At Home Depot, our goal is to provide the highest level of service, the broadest selection of products, and the most competitive prices. As the world's largest home improvement specialty retailer, we operate more than 2,200 retail stores across North America. And each of our associates are focused one thing - helping our customers build and improve their homes, businesses, and ultimately their lives.
Position Purpose:
The Collections Specialist will support our Pro Trade Credit program. In this role, you will manage a portfolio of commercial (B2B) accounts, acting as the primary point of contact for past-due customers. The goal is to recover outstanding revenue while maintaining positive relationships with our professional trade partners. Success in this role will be measured by timely recovery rates, customer satisfaction scores, and adherence to compliance standards, ensuring clear benchmarks for performance. The specialist will handle the full cycle of delinquency management from initial outreach and dispute resolution to negotiating payment plans and preparing accounts for legal escalation or lien actions when necessary. Throughout this process, you will also collaborate closely with departments such as Legal and Sales to ensure a holistic and coordinated approach to collections and account management.
Key Responsibilities:
30% - Outreach & Negotiation - Conduct high-volume outbound calls and emails to commercial customers with past-due balances. Negotiate payment commitments and follow up to ensure promises are kept.
30% - Account Reconciliation - Research and resolve billing discrepancies, missing purchase orders (POs), or proof-of-delivery (POD) disputes that are holding up payment.
10% - Documentation - Maintain detailed, legally defensible notes on all collection activities within the ERP/Credit software.
10% - Legal & Lien Initiation - Identify accounts that have exhausted all internal collection efforts. Lien Actions: Monitor job-specific lien deadlines. Gather necessary documentation (invoices, contracts) to initiate the preliminary notice or lien filing process for review by the Credit Manager/Legal team. Referrals: Compile comprehensive credit files (notes, call logs, skip-tracing results) to package accounts for referral to third-party collection agencies or attorneys.
20% - Risk Management - Monitor aging reports weekly to identify high-risk accounts. Place accounts on "Credit Hold" according to company policy and communicate status changes to the Sales team.
Direct Manager/Direct Reports:
Position Reports to Sr. Manager, Trade Credit.
Position has 0 direct reports
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Working knowledge of Microsoft Office Suite.
Demonstrated ability to collaborate and work effectively with cross-functional teams.
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
Excellent written and verbal communication skills.
2+ years of experience in B2B collections, Accounts Receivable, or a related finance role. (Construction or Trade industry experience is a strong plus).
Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables), Power BI and experience with AR/Credit Systems (i.e., Bectran).
Familiarity with fair debt collection practices and a general understanding of lien rights/bond claim laws is preferred, but not required (will train).
Soft Skills: Strong negotiation skills with the ability to remain professional under pressure. Ability to distinguish between a customer with a temporary cash-flow issue vs. a bad debt risk.
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Action Oriented
Collaborates
Drives Engagement
Communicates Effectively
Customer Focus
Drives Results
Manages Conflict
BENEFITS
Paid parental leave to bond with your new addition
401(K) savings plan with company match
Merit increases and performance bonuses
On-the-spot recognition and rewards for a job well done
Bonus Eligible
401(k) Company Matching
Employee Stock Purchase Program
See More Benefits
OVERVIEW
JOB DESCRIPTION
BENEFITS
OVERVIEW
Team - Temco Logistics
Location - Atlanta, GA
Job ID - Req184211
Category - Finance/Accounting
Company Overview
At Temco Logistics, we specialize in last-mile delivery. Our team delivers and installs major appliances to help improve customers' homes. As a Home Depot company, we share a commitment to excellent service and building strong relationships. Are you ready for your next step? From drivers to technicians and beyond, Temco has an opportunity for you to grow your career.
Position Purpose:
The Collections Specialist will support our Pro Trade Credit program. In this role, you will manage a portfolio of commercial (B2B) accounts, acting as the primary point of contact for past-due customers. The goal is to recover outstanding revenue while maintaining positive relationships with our professional trade partners. Success in this role will be measured by timely recovery rates, customer satisfaction scores, and adherence to compliance standards, ensuring clear benchmarks for performance. The specialist will handle the full cycle of delinquency management from initial outreach and dispute resolution to negotiating payment plans and preparing accounts for legal escalation or lien actions when necessary. Throughout this process, you will also collaborate closely with departments such as Legal and Sales to ensure a holistic and coordinated approach to collections and account management.
Key Responsibilities:
30% - Outreach & Negotiation - Conduct high-volume outbound calls and emails to commercial customers with past-due balances. Negotiate payment commitments and follow up to ensure promises are kept.
30% - Account Reconciliation - Research and resolve billing discrepancies, missing purchase orders (POs), or proof-of-delivery (POD) disputes that are holding up payment.
10% - Documentation - Maintain detailed, legally defensible notes on all collection activities within the ERP/Credit software.
10% - Legal & Lien Initiation - Identify accounts that have exhausted all internal collection efforts. Lien Actions: Monitor job-specific lien deadlines. Gather necessary documentation (invoices, contracts) to initiate the preliminary notice or lien filing process for review by the Credit Manager/Legal team. Referrals: Compile comprehensive credit files (notes, call logs, skip-tracing results) to package accounts for referral to third-party collection agencies or attorneys.
20% - Risk Management - Monitor aging reports weekly to identify high-risk accounts. Place accounts on "Credit Hold" according to company policy and communicate status changes to the Sales team.
Direct Manager/Direct Reports:
Position Reports to Sr. Manager, Trade Credit.
Position has 0 direct reports
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Working knowledge of Microsoft Office Suite.
Demonstrated ability to collaborate and work effectively with cross-functional teams.
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
Excellent written and verbal communication skills.
2+ years of experience in B2B collections, Accounts Receivable, or a related finance role. (Construction or Trade industry experience is a strong plus).
Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables), Power BI and experience with AR/Credit Systems (i.e., Bectran).
Familiarity with fair debt collection practices and a general understanding of lien rights/bond claim laws is preferred, but not required (will train).
Soft Skills: Strong negotiation skills with the ability to remain professional under pressure. Ability to distinguish between a customer with a temporary cash-flow issue vs. a bad debt risk.
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Action Oriented
Collaborates
Drives Engagement
Communicates Effectively
Customer Focus
Drives Results
Manages Conflict
BENEFITS
Best-in-Class Pay
Paid Time Off
Paid Training
Uniforms & PPE Provided
401(k) Savings Plan with Company match
Medical & Free Dental & Vision
Career Growth Opportunities to Advance Into Leadership Roles
OVERVIEW
BENEFITS
OVERVIEW
Location - Atlanta, GA
Job ID - Req184211
Category - Finance/Accounting
Role Overview
Position Purpose:
The Collections Specialist will support our Pro Trade Credit program. In this role, you will manage a portfolio of commercial (B2B) accounts, acting as the primary point of contact for past-due customers. The goal is to recover outstanding revenue while maintaining positive relationships with our professional trade partners. Success in this role will be measured by timely recovery rates, customer satisfaction scores, and adherence to compliance standards, ensuring clear benchmarks for performance. The specialist will handle the full cycle of delinquency management from initial outreach and dispute resolution to negotiating payment plans and preparing accounts for legal escalation or lien actions when necessary. Throughout this process, you will also collaborate closely with departments such as Legal and Sales to ensure a holistic and coordinated approach to collections and account management.
Key Responsibilities:
30% - Outreach & Negotiation - Conduct high-volume outbound calls and emails to commercial customers with past-due balances. Negotiate payment commitments and follow up to ensure promises are kept.
30% - Account Reconciliation - Research and resolve billing discrepancies, missing purchase orders (POs), or proof-of-delivery (POD) disputes that are holding up payment.
10% - Documentation - Maintain detailed, legally defensible notes on all collection activities within the ERP/Credit software.
10% - Legal & Lien Initiation - Identify accounts that have exhausted all internal collection efforts. Lien Actions: Monitor job-specific lien deadlines. Gather necessary documentation (invoices, contracts) to initiate the preliminary notice or lien filing process for review by the Credit Manager/Legal team. Referrals: Compile comprehensive credit files (notes, call logs, skip-tracing results) to package accounts for referral to third-party collection agencies or attorneys.
20% - Risk Management - Monitor aging reports weekly to identify high-risk accounts. Place accounts on "Credit Hold" according to company policy and communicate status changes to the Sales team.
Direct Manager/Direct Reports:
Position Reports to Sr. Manager, Trade Credit.
Position has 0 direct reports
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Working knowledge of Microsoft Office Suite.
Demonstrated ability to collaborate and work effectively with cross-functional teams.
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
Excellent written and verbal communication skills.
2+ years of experience in B2B collections, Accounts Receivable, or a related finance role. (Construction or Trade industry experience is a strong plus).
Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables), Power BI and experience with AR/Credit Systems (i.e., Bectran).
Familiarity with fair debt collection practices and a general understanding of lien rights/bond claim laws is preferred, but not required (will train).
Soft Skills: Strong negotiation skills with the ability to remain professional under pressure. Ability to distinguish between a customer with a temporary cash-flow issue vs. a bad debt risk.
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Action Oriented
Collaborates
Drives Engagement
Communicates Effectively
Customer Focus
Drives Results
Manages Conflict
View Video Transcript
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Paid parental leave to bond with your new addition
401(K) savings plan with company match
Merit increases and performance bonuses
On-the-spot recognition and rewards for a job well done
Bonus Eligible
401(k) Company Matching
Employee Stock Purchase Program
See More Benefits
×
Cashier - Video Transcript
TAMI
Right now, I'm a cashier part time and I love it, because I love working with the customers.
STEPHANIE
Oh what makes me good at my job is that I'm a people person. I like to talk to people. I just generally enjoy being around folks.
BRENDA
Service with a big smile.
MUSIC BREAK
ALPHONZO
We treat our associates with great respect and we have great leadership behind them, so you'll always be taken care of and it's a fun working environment.
BARBARA
You're there, first of all, as the face of The Home Depot, because I help them walk out with a smile.
TAMI
I've been in other industries and I would never leave Home Depot, because I love the working environment. I love the customers. I love my fellow peers and my management team. They're wonderful people to work with.
STEPHANIE
It is a very energetic place to work and morale is good.
ALPHONZO
Home Depot is a great company to work for simply because they want you to grow. They don't want you to be stuck at one position. So if you want to further your career at The Home Depot, this is the place to be.
Close
×
General Warehouse Associate - Video Transcript
JOSH
From the moment you walk through these doors, you start feeling welcomed. You are part of the family. That's just tradition for us.
SARAH
Our main focus is getting product in front of customers quickly.
CHRIS
We're continuously go go go.
PETE
It's kind of like a beehive.
GILBERT
There's always something going on here.
CHRIS
I love it, because it's never boring.
PETE
It's like wow!
MUSIC BREAK
SHANTA
The general warehouse associate works in different areas processing inbound and outbound.
SHARIFF
The key word in that title is general, so wherever your business needs you, that's where we're going to shift you.
TOMMY
Lots of trucks coming inbound to unload and then we are loading trucks to go to stores, so there is a lot of forklift traffic.
JOSH
They want you to do your job fast. They want you to do your job effectively, but they also want you to have fun when you do your job.
ELIUD
So from a culture standpoint, we have partners not employees because we want to seek their feedback.
NANCY
When I started working here, I thought it was going to be like any other job, where they just like okay you are just another worker, but not here. Here they treat you like family.
BRAD
My favorite thing about working at Home Depot is just the opportunity to grow. When I first got here that was what I'm seeking and I'm experiencing it and at this point the sky's the limit for me.
SHANTA
The scheduling here, it is consistent. They have full-timers they have part-timers.
CAM
I love the schedule. The hours, the time we come in, the time we get off. It's flexible. I still have time to do things in the afternoon and in today's economy, you want to have a job you know is going to be there. They are not getting ready to go out of business.
TOMMY
I'm thankful that our leaders at the top are looking to the future and aren't just being complacent and stuck in where we are. They're looking to what needs to happen next. They're planning and not only planning, but they are executing it and making it happen. So I'm confident that we are going to be around for a while.
Close
×
Customer Service Associates - Video Transcript
JUSTIN
A typical day for a sales associate, would be coming in and um making our customers our first priority. And making sure that items are always available for our customers, for their convenience.
HAYGOOD
The kind of problems I solve are anything mundane from how to fix a sink. Sometimes it's crazier stuff like hey my kid needs to build a T-REX out of pvc. And the things you learn on the job are things that can directly help you. If you have an apartment, if you have a home, if you want to go out on your own and do contractor handyman work, you're going to learn so much.
KYMONI
It's challenging, but that's a good thing if that makes sense, because there's a lot going on. You're not just doing one thing, you're doing several things at one time.
ANNETTA
I needed something that was going to go around my schedule out of the building. I was able to come in and work in the morning, which is usually about six o'clock to maybe twelve o'clock. And then I went to school and then came back and closed the store, like from five to ten pm. And there is always an available store, if I was to move state to state in a transfer.
ANTHONY
You have a store of people that are willing to help you accomplish your goal. Because it's like one big family.
JUSTIN
I feel confident to maybe one day open my own small business. It's helped me save money. A 401k is an amazing program we have here.
ANTHONY
I really love doing what I do and I can't really see myself doing anything else.
Close
×
Looking to work on the Night Shift? We have you covered - Video Transcript
MUSIC INTRO
MATT
I am currently a freight supervisor at the Westin Home Depot.
So the work that we do here at night is basically we unload trucks. And then we, as a team, pack everything out onto the shelves. Make sure that the shelves are packed down and straightened fully. And make the store, basically, grand opening ready every morning.
TERRY
Checking in merchandise, bringing it to the floor, assisting other associates, shipping out.
MATT
You have to be willing to work independently. You have to be willing to work quickly. If you stay busy and keep working, you'll notice that the nights and things go by as fast as possible.
TERRY
It is tough. You do lift a lot. I walk over ten thousand steps a day. I got my stepper, but it's good when you punch out and you go home and you feel really good about the job that you did for the day.
JARED
This is my second job. They have been very good about working with me. There's sometimes where I've been able to take nights off, but work a little bit longer on another night. So they've been very flexible.
Some of the benefits that part time employees have here would be of course the ability to purchase, at a discount, Home Depot stock. They have the ability for tuition reimbursement. You do earn vacation after a year and you also do earn sick time. Plus, it's a family. Everybody treats everybody around here like their friend. Our management has cook outs for us. It's just all around a good company to work for.
MATT
How ever far you want to go here, I'm here to help you do that. I've known freight associates that are store managers now. You can go as far as you want to go.
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Stocking and Merchandising Team Video Transcript
MUSIC INTRO
BILL
My current position is a merchandising execution associate.
MONIQUE
We do price changes and we also execute projects. Like right now, we are working on the spring reset. We do the Christmas reset, we do the vanity reset.
NICOLE
Your focus is making sure the products have a label, they're clean, they're stocked, just that everything looks, what they call, grand opening ready.
BILL
Merchandising is a very physical job. By the end of the day, I've usually walked about seven to eight miles.
MONIQUE
I do love working for The Home Depot, because I just think it's a wonderful place to work. I love the customers. I love the bonding, co-workers, and most of all I like the advancement that the company has.
NICOLE
We have sick time. Vacation time and the company is very good if you need a day off.
BILL
My gosh, the benefits are even better than I thought. I get employee 401k. We get the employee stock purchase plan. We get travel benefits. It's kind of crazy.
Close
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A Day In the Life of our Lot Associates - Video Transcript
JESSE
My current role at The Home Depot is a lot associate.
Music Break
JESSE
I help customers out with loading assistance and keeping the parking lot clean and tidy. And you know making sure that there's carts up front. Making sure there are flatbeds and lumber carts for customers.
GABE
It gives me energy. It's good exercise. It's helped me lose weight, so that's why I really like it.
OLIVER
Customer service skills is one of the main things that Home Depot has truly truly helped me out with. And I can take this anywhere. That is universal.
JESSE
Honestly, this is just one big orange family.
OLIVER
They treat me so well here. Some of my co-workers have become my brothers and my sisters. Some of my managers have become my bigger brothers and my bigger sisters.
GABE
I look forward to coming here. It brings happiness to me, just to come here and see my co-workers.
OLIVER
401K has been very helpful to me. I have never had a 401K on any job I've ever had and this one was the first. I love the Home Depot. They are taking care of me and I thank them for that every day.
Close
×
A Day In the Life of our Lot Associates - Video Transcript
JESSE
My current role at The Home Depot is a lot associate.
Music Break
JESSE
I help customers out with loading assistance and keeping the parking lot clean and tidy. And you know making sure that there's carts up front. Making sure there are flatbeds and lumber carts for customers.
GABE
It gives me energy. It's good exercise. It's helped me lose weight, so that's why I really like it.
OLIVER
Customer service skills is one of the main things that Home Depot has truly truly helped me out with. And I can take this anywhere. That is universal.
JESSE
Honestly, this is just one big orange family.
OLIVER
They treat me so well here. Some of my co-workers have become my brothers and my sisters. Some of my managers have become my bigger brothers and my bigger sisters.
GABE
I look forward to coming here. It brings happiness to me, just to come here and see my co-workers.
OLIVER
401K has been very helpful to me. I have never had a 401K on any job I've ever had and this one was the first. I love the Home Depot. They are taking care of me and I thank them for that every day.
Close
PAY RANGE
PAY RANGE
Starting pay may vary based on factors including, but not limited to, position offered and location.
Work Location
Work Location
Onsite - These roles offer the opportunity to be part of a team at a specific physical location. Associates in these positions work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.
×
Work Location
Onsite - An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.
Multisite - An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer's homes) to complete their job duties.
Hybrid - A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.
Remote/virtual - An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.
Close
Work Location
Work Location
Onsite - These roles offer the opportunity to be part of a team at a specific physical location. Associates in these positions work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.
×
Work Location
Onsite - An associate in an onsite role works in a specific location in order to complete their job duties.
Multisite - An associate in a multisite role works from multiple locations (e.g. distribution center or customer's homes) to complete their job duties.
Hybrid - A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated location on some days and remote/virtually on others.
Remote/virtual - An associate in a remote/virtual role does not have to be at a designated location to complete their job duties.
Close
ONLINE ASSESSMENT
ONLINE ASSESSMENT
As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we'll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.
BENEFITS
BENEFITS
Healthcare Options
Profit-Sharing Bonuses
Tuition Reimbursement
Discounts on Cell Phones, Gyms, and More
See All Benefits
Store Location
9141
340 INTERSTATE N PKWY
Atlanta, GA
Once you've applied, please come back and apply for other jobs at this store and any store near you.
Building Location
9141
340 INTERSTATE N PKWY
Atlanta, GA
Once you've applied, please come back and apply for other jobs at this store and any store near you.
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