Collections Specialist

Job Title: Collections Specialist
Location: Addison, IL
Pay Range: $27/HR-$30/HR (Depending on Skills and Experience)
Benefits: Health, dental, and vision insurance. 401(k)

Brilliant Financial Staffing has been engaged in a search for Collections Specialist for our client located in Addison, IL. Our client is a well-established provider of mailroom, postage, shipping, and digital document solutions, and they are looking for a Collections Specialist to join their team on a 2-3 month contract basis. The Collections Specialist will be primarily responsible for reaching out to existing customers and dealers regarding past-due balances, collecting outstanding payments, setting up payment plans, and working with the Accounts Receivable team to resolve billing discrepancies. This is a great opportunity to work in a well-established, team-oriented environment. The ideal Collections Specialist would be able to interview and then start shortly after.

Collections Specialist Responsibilities:

• Collect on past-due customer and dealer accounts
• Prioritize collection activity based on the dollar amount and age of the outstanding balance
• Make approximately 40+ collection calls per day to customers regarding past-due balances
• Review customer account history, notes, balances, and contact information prior to collection efforts
• Collect payments and establish workable payment plans
• Document collection activity and customer interactions within the company's ERP system
• Utilize Excel reports and a shared AR department mailbox to manage collection activity
• Send invoice copies to customers who are 60+ days past due
• Identify and communicate billing issues to the AR team, including misapplied payments, duplicate charges, sales tax issues, pricing errors, returns, and other discrepancies
• Work with the AR team to resolve customer disputes and ensure accurate account information
• Contact customers regarding Auto Pay issues and collect outstanding payments
• Prepare and send 10-day demand letters following multiple unsuccessful collection attempts or broken payment commitments
• Prepare accounts for submission to an outside collection agency when necessary
• Place meter locks on delinquent accounts and document the account accordingly

Collections Specialist Qualifications:

• 2+ years of recent B2B collections experience preferred
• Strong communication and customer service skills with the ability to balance firmness and empathy
• Experience working with Excel and an ERP/accounting system
• Strong attention to detail and ability to work independently and as part of a team
• Must be comfortable working onsite in Addison, IL

If you or anybody that you know are qualified and interested, please apply ASAP!

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Brilliant is an award-winning direct-hire, contract and consulting practice specializing in accounting, finance and technology for the Midwest and Southeast regions of the U.S. Many of Brilliant’s team members include former accounting, finance and technology professionals who are experts in the fields.