Collections Specialist

Collections Specialist

Southern Reins Logistics is a full-service freight brokerage committed to delivering exceptional logistics solutions. We are seeking an experienced and driven Collections Specialist to own the collections function for our growing customer base. At SRL, our sales team owns the primary customer relationship — this role works in close partnership with those reps, bringing financial focus and payment accountability to complement their commercial relationships. The Collections Specialist is not a back-office function; it is a collaborative role that sits at the intersection of customer service, internal coordination, and disciplined AR management.

Responsibilities:

• Build and maintain working relationships with customer AP and back-office contacts; become the trusted point of contact for billing questions and payment coordination.
• Create and deliver customer invoices accurately and on schedule; manage the full invoicing workflow from load close to payment receipt.
• Conduct proactive outbound collections activity — calls, emails, and follow-ups — to drive timely payment on current and past-due balances; communicate clearly and firmly on payment expectations while maintaining a professional, service-oriented tone.
• Apply payments to customer accounts and reconcile discrepancies.
• Own billing dispute resolution end-to-end — investigate, validate, communicate resolution, and ensure disputes do not become indefinite holds on payment.
• Partner closely with the SRL sales team — communicate proactively on account status, coordinate approach on sensitive or at-risk accounts, and ensure collections activity supports rather than undermines the commercial relationship.
• Maintain accurate aging reports; flag high-risk accounts to management and recommend credit hold or escalation as appropriate.

What We Look For:

Required:

• Minimum 2–3 years of hands-on collections or accounts receivable experience in a B2B environment; demonstrated track record of reducing DSO and recovering past-due balances.
• Clear and professional communicator who can hold a firm line on payment terms without damaging the customer relationship — comfortable having direct conversations about overdue balances and following up persistently until resolved.
• High attention to detail with strong organizational skills; able to manage a large customer portfolio and prioritize collections activity by risk and balance size.
• Strong relationship-building skills — able to earn the trust of both customer AP contacts and internal sales reps, and to work collaboratively across those relationships to resolve issues and keep accounts current.

Preferred:

• Experience in freight brokerage, logistics, or transportation — familiarity with rate confirmations, BOLs, and carrier/customer billing workflows is a meaningful advantage.
• Experience working within a TMS environment and comfort navigating customer portals (e.g., Syncada/US Bank, Cass, or other AP platforms) to submit and track invoices.
• Background working at a growing company where processes are still being built — ability to operate without a rigid script and contribute to improving collections procedures.

Technical Skills:

• Proficiency in Microsoft Excel and other office applications.
• Experience working with financial or accounting software.
• Ability to learn and adapt to new systems and platforms efficiently.

Our Benefits:

• Competitive base salary and bonus incentives
• Comprehensive benefits package: Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability
• 401(k) with Company Matching
• Generous PTO + Company Paid Holidays
• Casual dress code and an energetic team culture.

Ready to Take the Next Step?

If you are a detail-oriented, driven professional looking to grow your career in freight brokerage, we encourage you to apply today and become part of the Southern Reins Logistics team!