We are seeking a detail-oriented and proactive Collections Specialist to support one of our clients in Brooklyn, NY. This role will begin on a temporary basis with the possibility to become permanent for the right individual. The preferred candidate can manage a high-volume of accounts receivable and collections work. They will be responsible for managing outstanding balances, maintaining accurate records, and working directly with clients, tenants, or customers to resolve past-due accounts.
The ideal candidate will come from the nonprofit or real estate/property management sector and be comfortable working in a fully onsite, collaborative environment.
Key Responsibilities
Manage and monitor accounts receivable aging and follow up on outstanding balances
Contact clients/tenants via phone and email to collect past-due payments and secure payment commitments
Maintain accurate and detailed records of all collection activity, communication, and account status
Research and resolve billing discrepancies, unapplied cash, and payment issues in a timely manner
Analyze account balances and identify delinquent accounts requiring escalation
Collaborate with internal teams (accounting, property management, leasing, or program teams) to resolve billing issues and improve collections processes
Prepare and maintain AR and collections reports, including aging schedules and status updates
Assist with account reconciliations, adjustments, and customer account maintenance
Support tenant/customer inquiries related to invoices, payments, and account balances
Qualifications
1+ years of experience in collections/accounts receivable
Prior experience within nonprofit, affordable housing, property management, or real estate strongly preferred
Strong understanding of AR processes, collections strategies, and account reconciliation
Proficiency in Microsoft Excel (pivot tables, VLOOKUPs strongly preferred)
Experience with accounting or property management systems (e.g., Yardi, MRI, or similar) is a plus
Excellent communication and interpersonal skills, with the ability to handle sensitive payment conversations professionally
Experience working with tenant/resident accounts or high-volume customer portfolios
Bilingual Spanish a plus
Pay Details: $30.00 to $36.00 per hour
Search managed by: Robin Longo
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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