GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, principle-centered business philosophy, and team-based operating approach are key to our success and growth.Position OverviewWe are looking to add a key member to our Collections Team. The Portfolio Manager handles outbound and incoming communication related to outstanding delinquent lease payments and is responsible for resolving account administrative delinquencies for GreatAmerica customers. The Portfolio Manager investigates and determines why customers are delinquent on lease agreements and works in a cross‑functional team to support portfolio management issues.ResponsibilitiesContact and collect accounts 10–60 days past due to arrange for timely paymentsProcess phone calls, internal inquiries, meetings, and other requests simultaneouslyConduct research and correspondence regarding customer disputes and collection problem inquiriesWork in a solution‑oriented team environment that includes customer support—handling inbound and outbound calls for both internal and external customers regarding billing, taxation, insurance, maintenance, contract terms, purchase options, and account historyDetermine why customers are delinquent and overcome obstacles to ensure paymentMaintain an expectation to work 36 accounts per dayLive the GFSC principles and participate in cross‑functional team efforts/training as requiredEducationHigh school graduate or equivalentExperienceDesired: collection experience in financial services—leasing or equivalent—though not requiredOther RequirementsDemonstrated ability to perform in a high‑intensity, customer‑focused environmentProven track record of excellent written and verbal communication skills and negotiation skillsAbility to research, analyze, and resolve problemsGeneral math and computation skills—oralPeople skillsAbility to follow processes and proceduresAbility to effectively process high‑volume incoming/outgoing phone callsFinancial BenefitsCompetitive compensationMonthly bonuses for eligible employees401(k) and company matchAnnual profit sharingPaid time offHealth, Wellbeing, and Family Planning BenefitsPaid vacation—starting at 80 hours annually for employees in their first year of servicePaid sick days—10 per year with a conversion option for unused timeTen paid holidays per yearGym reimbursementHealth insuranceDental insuranceVision insuranceShort‑term and long‑term disabilityCompany‑paid life insuranceFlexible spending accounts (FSA)Health savings accounts (HSA)Employee assistance programParental leaveEducation And Career Planning BenefitsTuition assistanceNetworking opportunitiesLeadership development opportunitiesPerksPaid parkingService awardsHybrid work arrangementsBusiness casual environmentA strong organizational culture focused on our greatest asset: you!If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.Please note, applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa.Seniority levelEntry levelEmployment typeFull-timeJob functionAccounting/Auditing and Finance#J-18808-Ljbffr