Manage a portfolio of commercial accounts to ensure timely payment of invoices
Contact customers via phone and email to follow up on past-due balances
Investigate and resolve billing discrepancies, disputes, and payment issues
Negotiate payment arrangements while maintaining positive client relationships
Monitor aging reports and prioritize collection efforts based on risk and exposure
Collaborate with sales, customer service, and accounting teams to resolve account issues
Document all collection activities and communications accurately in internal systems
Recommend accounts for escalation, credit hold, or external collections when necessary
Assist with credit evaluations and account reviews as needed
Support month-end closing activities related to accounts receivable
Associates or Bachelors degree in Finance, Accounting, or related field (or equivalent experience)
2+ years of commercial (B2B) collections or accounts receivable experience
Strong understanding of credit and collections processes
Excellent communication both written and verbal
Proficiency in Microsoft Excel and accounting/ERP systems
| Location | Charlotte, NORTH CAROLINA |
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