Collections Specialist

Collections Specialist

LHH Recruitment Solutions is currently seeking a Collections Specialist in Charlotte, NC. This is a contract opportunity for a growing and fast-paced company.

We are seeking a detail-oriented and results-driven Collections Specialist to join our team. The Collections Specialist is responsible for managing outstanding customer accounts, reducing delinquent balances, and maintaining positive client relationships while ensuring timely payment of invoices. The ideal candidate will possess strong communication, negotiation, and problem-solving skills, along with the ability to work in a fast-paced environment.

Key Responsibilities

• Contact customers via phone, email, and written correspondence regarding past-due accounts.
• Monitor and manage accounts receivable aging reports.
• Investigate and resolve payment discrepancies, billing issues, and customer inquiries.
• Negotiate payment arrangements and follow up to ensure commitments are fulfilled.
• Maintain accurate records of collection activities, customer communications, and payment plans.
• Collaborate with internal departments, including Accounting, Customer Service, and Sales, to resolve account issues.
• Escalate delinquent accounts when necessary and recommend appropriate collection actions.
• Reconcile customer accounts and apply payments accurately.
• Prepare reports on collection activities, aging accounts, and recovery metrics.
• Ensure compliance with company policies and applicable collection regulations.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• 2+ years of collections, accounts receivable, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Ability to negotiate professionally and effectively.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Experience working with ERP or accounting systems preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.

Preferred Skills

• Knowledge of accounts receivable and collections processes.
• Experience reviewing aging reports and managing delinquent accounts.
• Strong analytical and problem-solving abilities.
• Excellent customer service and conflict resolution skills.
• Ability to maintain confidentiality and professionalism when handling sensitive financial information.

Schedule: Full-Time

Work Location: On-site

At LHH Recruitment solutions, our colleagues specialize across eight practice areas. Connect with a recruitment specialist today, by submitting your resume via the apply button.

Browse the LHH website to learn more about available opportunities, and how we can help you be Ready for Next!

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $25.00 to $28.00 per hour

Search managed by: Lindsey Andrews

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.