Overview The Collections Specialist works to connect with members that have outstanding balances owed to the credit union to provide payment solutions and remedy delinquency on accounts, providing a high-level of member support.Essential Responsibilities Collect delinquent payments on installment loans, lines of credit, and credit cards that are 30+ days past due following the guidelines set forth in the Fair Debt Collections Practices Act (FDCPA)Contact members with delinquent accounts via email or phone, utilizing basic skip tracing techniques to find additional or updated contact information when members fail to respondDocument account activity and member interactions using the appropriate systems for both internal and legal purposesInterpret information from multiple systems to determine member status (i.e., special statuses such as bankruptcy or repossession) and ability to make payments on delinquent accountsWork with members to establish mutually acceptable payment arrangements to bring delinquent accounts back into good standingProcess payments for delinquent accounts by processing internal transfers from deposit accounts, debit or credit card payments, or check‑by‑phone paymentsSend out appropriate communications to members by email or mail for a change in terms of the original payment arrangementsFacilitate internal maintenance on accounts such as updating addresses, correcting account issues, and revocation of credit cards by completing the appropriate forms and internal paperworkReview member accounts to determine the need for legal/repossession actions with oversight and management reviewCollaborate with and assist internal team members with delinquent accounts via internal communications and phoneParticipate in cross‑training activities to help support the department as necessaryEducation and Experience High school diploma or GED required; college degree preferredMinimum one year of collections experience requiredExperience working with consumer loan, credit card, and/or student loan collections preferredBasic understanding of collections operations, Fair Debt Collection Protection Act (FDCPA), and products relevant to the jobKnowledge, Skills, and Abilities Strong verbal and written communication skills to clearly communicate consequences of delinquent accounts to members through multiple channelsGood interpersonal skills to be both fair and clear with members while remaining composed, friendly, and empatheticAttention to detail when keeping records of member interactions and reviewing notesProficient at negotiating to establishing payment arrangements that are agreeable to both parties involvedStrong analytical and problem‑solving skills in order to analyze financial dataAbility to work in a fast‑paced environmentEffective at multi‑tasking to handle incoming calls, internal communications, and other tasksAbility to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systemsBenefits Health, Dental and Vision insuranceLife and Disability insurance optionsPaid Time Off starts accruing once hired and take your birthday off – paid401k Retirement plan with up to a 10% match of your base gross compensationTuition reimbursement opportunities & professional developmentVolunteer opportunities -and earn additional PTO hours!On‑site clinics for Vaccines and MammogramsGeneral Electric Credit Union is an Equal Opportunity Employer#J-18808-Ljbffr