Accounting, Accounts Receivable, Automation, Best Practices, Billing, Business Services, Communication Skills, Contract Management, Credit and Collections, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, ERP (Enterprise Resource Planning), Equal Employment Opportunity (EEO), International Business, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Organizational Skills, Past Due Accounts, Process Improvement, Time Management
At CooperVision, a division of CooperCompanies, we're driven by a unifying purpose to help people to experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com
Job Summary
The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools.
- Associate's degree in Accounting, Business or equivalent experience (preferred).
- 0-2 years of AR/collections experience (entry-level).
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with ERP systems (Oracle or Microsoft Dynamics preferred).
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $24.00 and $28.00. per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
#LI-SD1
- Collections Activities: Contact customers regarding past-due invoices; document collection efforts accurately.
- Dispute Resolution: Assist in resolving basic billing disputes; escalate complex issues to the Supervisor.
- Aging Report Review: Monitor assigned accounts and follow up on overdue balances.
- Customer Service: Respond to inquiries promptly and professionally; maintain positive relationships with customers.
- Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices.
- Other Duties: Perform additional responsibilities as assigned by the Collections Supervisor.
Key Competencies
- Strong attention to detail and accuracy in data entry.
- Excellent organizational and time-management skills.
- Effective communication and customer service skills.
- Ability to work in a fast-paced Global Business Services environment.
- Proficiency in Microsoft Excel and ERP systems.
- Collections Activities: Contact customers regarding past-due invoices; document collection efforts accurately.
- Dispute Resolution: Assist in resolving basic billing disputes; escalate complex issues to the Supervisor.
- Aging Report Review: Monitor assigned accounts and follow up on overdue balances.
- Customer Service: Respond to inquiries promptly and professionally; maintain positive relationships with customers.
- Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices.
- Other Duties: Perform additional responsibilities as assigned by the Collections Supervisor.
Key Competencies
- Strong attention to detail and accuracy in data entry.
- Excellent organizational and time-management skills.
- Effective communication and customer service skills.
- Ability to work in a fast-paced Global Business Services environment.
- Proficiency in Microsoft Excel and ERP systems.
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The Cooper Companies Inc
The Woda Group, Inc. and its affiliates are experienced developers, general contractors, and property managers specializing in the design, construction, and management of affordable multi-family apartments, senior communities, and single family homes. Considered leading experts in the affordable housing industry, the Woda team is known for producing and maintaining high quality affordable housing.
Founded in 1990, The Woda Group currently owns and manages over 200 properties with approximately 9,000 units in 12 states located in the Midwest, Northeast and Southeast regions of the country. Since our founding, we have developed more than 8,000 units, and continually evaluate and research new markets to help ensure the availability of newly constructed or renovated affordable housing (LIHTC) units for families and seniors, our target markets.
Our success would not be achieved without the faith and support of our many partners including Federal Agencies, State Housing Agencies, lenders, investors, and non-profit partners. We appreciate the confidence they have shown in us, and strive to maintain that trust in order to provide affordable, quality housing to low and moderate income households.
100 to 499 employees
Real Estate/Property Management