Collections Specialist –Fintech / Small Business LendingLocation: Great Neck, NY (On-site)
Salary: $60, 000 –$80, 000 + Bonus
We have partnered with a Fintech company delivering fast, flexible capital to small and medium-sized businesses. Their collections team is expanding —and they’re looking for a hands-on
Collections Specialist who’s ready to take ownership of complex deals, work closely with leadership, and help shape a growing operation.
What You'll Do
•Manage a portfolio of delinquent accounts and work directly with business owners to negotiate payment plans, resolve disputes, and maintain positive relationships.
•Take owneership of more complex recoveries and develop strategies to improve overll collction rates.
•Analyze account histories to prioritize recovery efforts and implement tailored strategies that improve collection performance.
•Serve as the escalation point between front-line teams and management __ the "second voice"before senior leadership gets involved.
•Ensure full compliance with all applicable regulations (FDCPA, TCPA, etc.).
•Provide timely, accurate reporting on recovery progress and account status.
What We're Looking For
•1
+ years of hands-on collections experience, ideally in small business, used auto, or consumer lending environments.
•Strong negotiation and communication skills with the ability to de-escalate and find solutions.
•Comfort working in a metrics-driven environment with clear performance targets.
•Proficiency in CRM or collections software and Excel.
•
Spanish fluency highly preferred.Why Join- You'll be part of a team that believes in moving fast, taking ownership, and treating every client with respect. This is a chance to make a direct impact in a results-oriented environment with strong leadership support and room for advancement.
- Collaborative and upbeat culture where leadership rolls up their sleeves.
- Monthly town halls, shout-outs, and performance bonuses.
- Tight-knit team with genuine camraderie.
- Convenient Nassau county location - two blocks from Great Neck train station.
- Opportunity to grow as the company scales and take on senior strategy roles over time.