Accounts Receivable, Accounts Receivable Processing, Analysis Skills, Billing, Cash Applications, Chargebacks, Communication Skills, Credit and Collections, Cross-Functional, Develop and Maintain Customers, Documentation, Establish Priorities, Identify Issues, Negotiation Skills, Past Due Accounts, Presentation/Verbal Skills, Problem Solving Skills, Reconciliation, Resolve Customer Issues, Short Pays, Trend Analysis, Writing Skills
Job Title: Collections Specialist
Duration: 12 months. (Possible Extension)
Location: Greenville, SC
Shift Time : Hybrid - 8:00AM - 4:30PM Mon-Fri
Monday and Friday remote, in office Tuesday, Wednesday, and Thursday.
Job Responsibilities:
- Manage a portfolio of accounts, assessing receivables and prioritizing work to meet objectives.
- Analyze accounts to identify trends, issues, and root causes, and develop solutions to improve outcomes.
- Plan and execute weekly customer outreach, documenting progress and providing status updates.
- Partner cross-functionally to resolve account issues and negotiate resolutions within Product of authority.
- Perform core AR tasks including reconciliations, credit holds/releases, statements, dunning, and bad debt recommendations.
- Handle customer inquiries, resolve disputes, and maintain accounts (short-pays, chargebacks, credit memos, payment issues).
- Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and customers.
- Ability to work both independently and collaboratively within a team setting
Education: High School Diploma.
Work Experience: 2 years of Accounts Receivable experience, including a foundational understanding of AR processes such as invoicing, aging, and cash application.
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Careers Integrated Resources Inc