Collections Specialist

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Collections Specialist

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n Location: US-VA-Herndon |n Category: Lending |n Req ID: 2026-2916

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Overview

The Collections Team oversee's the critical and time-sensitive effort of settling delinquent loans or negative accounts while helping the credit union mitigate financial losses. In the role as a Collections Specialist, team members recover past due payments on auto loans, credit cards, signature loans, lines of credit and negative savings accounts. This role also includes the ability to be able to negotiate with members as well as work to find alternative payment solutions in order to keep delinquency low in order to mitigate loss.

Responsibilities

• Manage collection efforts on delinquent employee and member accounts and maintain acceptable delinquency rates
• Communicate with members regarding past due accounts via telephone and/or written correspondence
• Utilize skip tracing tools and techniques such as credit reports, software applications, and web-based searches
• Ensure compliance with all federal and state regulations as it pertains to collections, loss mitigation and default processing
• Negotiate acceptable payment arrangements
• Research and resolve discrepancies
• Handle a high volume of incoming and outgoing calls on a daily basis
• Recommend accounts for charge off
• Escalate accounts to management when the member is unwilling or unable to pay when necessary
• Performs other related duties as assigned
• Remains cognizant of and adheres to NWFCU polices and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Qualifications

• High school diploma or equivalent

• Minimum 1 year of collections, banking, call center or customer service experience

• Ability to work flexible hours based on business needs: Monday - Friday 8AM-4:30PM

• Includes a rotational shift once every 5 weeks of Saturday 9AM-1PM and a 10:30AM-7PM shift during the week

• Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely

• Experience working in a financial institution in a branch, call center, or retail environment may be substituted for collections experience

• Ability to use standard office equipment and systems; working knowledge of Microsoft Office products, especially Word and Excel

• Effective oral and written communication skills

• Ability to review and analyze or interpret data and documentation and to make decisions regarding subsequent actions

• Working knowledge of FDCPA (Fair Debt Collection Practices Act) and TCPA (Telephone Consumer Protection Act)

• Accuracy and detail orientation

• Effective negotiation skills

• Ability to think strategically

• Ability to maintain confidentiality

• Ability to interact effectively with all levels of the organization and with members

Additional Compensation

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org

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Northwest Federal Credit Union is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are experiencing difficulties using this website, please contact us at 703-709-8900 or 844-709-8900. All products and services available on this website are available at all Northwest Federal Credit Union branches.

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Obtaining any loan with Northwest Federal requires membership eligibility and becoming a member by opening a primary savings account.

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Northwest Federal conducts all member business in English. All origination, servicing, collections, and related materials are provided in English. As a member service, bi-lingual employees may be available to assist members who have limited English proficiency.

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Government Shutdown: If you have been furloughed due to the partial government shutdown, Northwest is here to assist with a Relief Line of Credit to help you cover expenses.xc2xa0

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Learn more.

Our Annual Meeting will be held on Saturday, April 25 from 9:00 a.m. xe2x80x93 11:00 a.m. in our Herndon Building 220 Cafxc3xa9 (220 Spring Street, Herndon, VA, 20170). All members are invited to attend.

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