Collections Specialist

Under the direction of the Collections Supervisor, performs collections pertaining to delinquent student accounts for all American Career College and West Coast University campuses; discusses and explains delinquent accounts with students; generates and sends communications to student borrowers through a variety of methods, and performs related work as required.

• Performs appropriate collections on delinquent accounts for out-of-school students (graduates and drops} from American Career College and West Coast University campuses. Negotiates with debtors within organizational guidelines to modify payment plans or offer settlements for the most-delinquent accounts.
• Processes internal and/or external communications and correspondence regarding accounts. receivable, respondi.ng to inquiries, resolving problems, and generating customized correspondence as appropriate.
• Performs skip tracing activities for out-of-school students via the internet, phone, mall, and e-mails. Conducts social networking on the internet to find and communicate with students who are delinquent on their payments to ACC or WCU.
• Collects and compiles data in the preparation of regular and special forms and reports.
• Conducts collections via telephone with students and makes payment arrangements.
• Interacts effectively with individuals to explain rules and procedures, and resolve payments and questions.
• Reviews student accounts on a scheduled basis to ensure accuracy of billing, payment receipt, and collection status. 1.nitiates corrections as necessary through appropriate channels.
• Generates and sends information to debtors using a variety of methods such as mail, e-mail, social media, etc.
• Monitors and follows up on severely delinquent and uncollectible accounts to insure timely notification to collection agency.
• Provides appropriate financial information to and maintains contact and follow-up with internal Accounting Department for collectible accounts.
• Works in conjunction with the Director of Accounting and the SRC staff at each campus to coordinate payment processing and record keeping; and to arrange appropriate repayment options for students who have an outstanding balance owed to the school but wish to re-enroll.
• Processes credit card payments. received from debtors.
• Maintains comprehensive electronic and paper records in accordance with institutional policies and procedures.
• Conducts job responsibilities in accordance with the standards set out in the University's Code of Ethical Conduct, Compliance Agreement, Sexual Harassment Policy or any of its policies and procedures, applicable federal and states laws, and applicable professional standards.
• Maintains established department policies, procedures and attends training and other required meetings.
• Maintains confidentiality of all student, associate, and/or organizational information in accordance with FERPA, GLB, CFPB, FDCPA, and all organizational policies and procedures.
• Adheres to College/University policies and procedures and conducts job responsibilities in accordance with the standards set out in the College/University’s Code of Ethical Conduct, Compliance Agreement, Sexual Harassment Policy or any of its policies and procedures, applicable federal and state laws, and applicable professional standards.
• Maintains regular and timely attendance, reports to work as scheduled and as required to meet the needs of the College/University and assures time worked and/or time-off is recorded properly.
• Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments.
• Maintains order, cleanliness and safety at work.
• Performs other duties as assigned.

• High school diploma or equivalent required.
• Associate degree including college-level course work in accounting, bookkeeping, or business management preferred.

• Minimum one year collection experience.
• Minimum one-year previous experience with methods and practices of recordkeeping and procedures; credit checking and collection in an academic, business office or related type of office environment preferred.
• Experience with MS Office.
• Consent to audio record student telephone conversations or other conversations related to the collection of delinquent accounts