Collections Specialist

POSITION SUMMARY

As the Collections Specialist, you are responsible for contacting customers with delinquent loans and negotiating payment options. The Collections Specialist will work with borrowers who may be experiencing financial distress. In this role, you will also assist the Collections Coordinator in identifying and grading problem loans, repossession of collateral, management reporting, and other duties pertaining to the collection function. As a representative of the Bank, you are required to present a positive and professional image at all times.

JOB REQUIREMENTS

• High school diploma or equivalent required
• Experience working in collections or special assets preferred
• Knowledge of loan documentation and procedures preferred

COMPETENCIES

• Possess excellent customer service skills
• Ability to handle customers in adverse situations in a professional manner
• Possess proficient negotiation skills and ability to effectively document negotiations
• Possess proficient computer skills and move between various software applications
• Possess professional verbal and written communication abilities
• Possess strong organization skills
• Possess the ability to work independently and with a team
• Ability to move fluently between unrelated tasks with ease

DUTIES AND RESPONSIBILITIES

• Contact delinquent customers to discuss delinquency and recommend options for bringing the account current, if applicable
• Prepare written communication to delinquent customers and ensure that expiration dates are monitored and adhered to
• Assist in the repossession process and disposition of repossessed assets
• Assist Collections Coordinator with loan renewal, foreclosed property and exception management
• Complete monthly and quarterly reporting as required
• Have a solid knowledge of the relationship situations to provide recommendations to the Collections Coordinator for adjustments to risk grades, charge offs, non-accrual and/or legal action
• Develop open communication between various internal departments and lending staff to resolve collections issues
• Review local newspaper daily for foreclosure notices, tax sales, and obituaries reporting findings to the Collections Coordinator
• Work with external collection agency and attorney's offices to collect charge off accounts and manage the foreclosure process
• Complete submitting invoices for payment
• Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
• Consistently support, uphold and model the organization's core values and standards
• Complete other duties as assigned as determined by management to be reasonable and beneficial

PHYSICAL REQUIREMENTS

This position largely operates in a professional office environment. While performing the duties of this job, the employee is regularly required to communicate effectively with customers, management and employees. Regular use of the telephone and email for communication is essential. Remaining in a stationary position, frequently operating a computer for extended periods of time, is common. Must be able to accurately gather and process verbal and written information and properly prepare or inspect documents. Good manual dexterity is needed for the frequent use of common office equipment such as computer terminals, calculators, copiers and telephones. Occasional travel may be required.