Accounts Receivable, Budgeting, Call Centers, Call Volume, Communication Skills, Compensation and Benefits, Corporate Policies, Credit and Collections, Customer Escalations, Customer Support/Service, English Language, High School Diploma, Negotiation Skills, PCI, Past Due Accounts, Presentation/Verbal Skills, Sales, Telephone Skills, Time Management
Collection Specialist
Must be in Southern NV and have reasonable commute to Las Vegas, NV due to in-office requirements.
SCHEDULE: Full-Time, Monday - Friday, 10:00am-7:00pm PST
Every other Saturday 8:00am-12:00pm PST with a 4-hour flex day (1:00pm-5:00pm PST) when they work Saturday
COMPENSATION: Starting Pay $22 – $25.50 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact, grow your career in a supportive, people-first environment? PCI is seeking a CollectionsSpecialist who is empathetic, solutions-orientated, and driven to help customers resolve payment concerns in a respectful and professional manner.
This is an exciting opportunity to work in a valued-based organization where you’ll build positive relationships, use your negation skills, and contribute to PCI’s success - all while growing a career and making a difference.
WHAT YOU’LL DO
- Engage with customers to discuss overdue accounts and explore repayments options.
- Negotiates and establishes payment arrangements that support customer needs and company policies.
- Maintains detailed and accurate records of all interactions and agreements.
- Communicates via phone, email, and written correspondence to support timely collections.
- Collaborate with the team to monitor account status and escalate when necessary.
WHAT WE’RE LOOKING FOR
Must-Have Qualifications:
- High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field.
- Fluency in English, with strong verbal communication and effective negotiation skills.
- Confident phone presence and ability to manage high call volumes professionally and empathetically.
Nice to have but not Required!
- 1+ year of collections experience
- Prior experience in a call center setting.
LOCATION & WORK SETTING
- Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144
- Schedule: Full-Time, Monday - Friday, 10:00am-7:00pm PST
- Every other Saturday 8:00am-12:00pm PST with a 4-hour flex day (1:00pm-5:00pm PST) when they work Saturday
- Work Setting: In-Office
COMPETITIVE COMPENSATION & BENEFITS
- Starting Pay:$22 – $25.50 per hour
- The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
PCI offers competitive and comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, and voluntary benefits.
Additional Perks that Go the Extra Mile:
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match – 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple minutes! Submit your resume on our website atpreferredcredit.com/careers.
EQUAL EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at PeopleOps@preferredcredit.com.