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Collections Specialist

Southern Auto Finance Company

Pompano Beach, Florida

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JOB DETAILS
SKILLS
Campaigns, Consumer Loans, Credit and Collections, Customer Relations, Customer Support/Service, Customer Training, Documentation, English Language, Fair Debt Collection Practices Act (FDCPA), Multilingual, Past Due Accounts, Portuguese Language, Problem Solving Skills, Quality Assurance, Quality Management, Risk Management, Spanish Language, Training/Teaching
LOCATION
Pompano Beach, Florida
POSTED
3 days ago
Experienced Collections Specialists Needed

Drive your career forward as a Collections Specialist in our beautiful Pompano Beach, Florida headquarters. We are currently looking for experienced, bi-lingual consumer loan collectors who can maintain strong relationships with our customers. If you have the energy, dedication, and customer service focus this position requires, SAFCO would like to speak with you about a career opportunity as a Collections Specialist with us. Only experienced, local candidates will be considered. Bilingual ability in English/Spanish or English/Portuguese is required!
 
Key duties and responsibilities include:
  • Initiate outbound calls to existing delinquent accounts, with use of dialer campaign strategies and manual calls, as deemed appropriate.
  • Educate the customers on the importance of building/rebuilding their credit. Identify and verify the customer’s reason for default, then recommend solutions that minimize risk to the Company while assisting the customer in maintaining and rebuilding their credit.
  • Observe and maintain quality assurance and FDCPA guidelines while speaking with the customer and creating account documentation.
  • Receive incoming calls from existing customers and assist them with their needs.
  • Perform light skip tracing on delinquent accounts.
  • Perform other duties as required.
Few companies offer the career and personal growth opportunities that SAFCO does. We provide a challenging and fast paced work environment in our beautiful new corporate office, one of the most competitive compensation packages in the industry, and an excellent benefit package (i.e., 401(k), major medical and dental, vision, life and disability insurance).
 
We encourage qualified applicants to apply here. SAFCO is an EOE/drug-free workplace.
 
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About the Company

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Southern Auto Finance Company

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