Collections Specialist

Rite of Passage Brand
  • Queen Creek, Arizona
    30+ days ago

    Job Description

    ✨Join a group of passionate advocates on our mission to improve the lives of youth!  Rite of Passage Team is hiring for a Collections Specialistat Canyon State Academy in Queen Creek, Arizona ✨  
    Canyon State Academy is located on a scenic 180-acre campus surrounded by Farm student housing for 300 + youth, a Thrift Store, Cafe, Barbershop and Church open to the community incorporating life skills for our students. Along with a fully equipped weight room, football stadium, an athletic center (gymnasium, padded wrestling room & more).                                                                                                                                                                                                            
    Perks & Benefits: Medical, Dental, Vision and company paid Life Insurance within 90 days, and 401k match of up to 6% after 1 year of employment, Paid Time Off that can be used as soon as it accrues and more! ROP-benefits-and-perks-2  
    Essential Duties and Responsibilities
    Responsibilities include, but are not limited to: 
    • Follow up on outstanding insurance and patient balances to secure timely payment  
    • Investigate and resolve denied, rejected, or underpaid claims with Medicaid, managed care organizations (MCOs), and commercial insurance payers  
    • Review remittance advice (RA/EOB) and identify payment discrepancies or trends  
    • Submit claim corrections, reconsiderations, appeals, and supporting documentation as needed  
    • Maintain accurate documentation of account activity within billing systems  
    • Work aging reports and prioritize accounts based on timely filing limits and reimbursement impact  
    • Communicate with insurance representatives regarding claim status, authorization issues, and payment resolution  
    • Collaborate with admissions, utilization review, credentialing, and billing teams to resolve claims issues  
    • Identify recurring billing or authorization issues and escalate trends to leadership  
    • Ensure compliance with payer guidelines, company policies, HIPAA, and confidentiality standards  
    • Assist with patient account inquiries and payment arrangements as needed  
    • Maintain productivity and collection goals established by the organization
    Qualifications
    • High school diploma or equivalent required; associate’s degree preferred  
    • Minimum of 2 years of healthcare collections or medical billing experience preferred  
    • Behavioral health, residential treatment, or Medicaid collections experience strongly preferred  
    • Knowledge of insurance claims processing, denials management, and appeals  
    • Familiarity with Medicaid and managed care payer guidelines  
    • Strong analytical, organizational, and problem-solving skills  
    • Excellent communication and customer service abilities  
    • Ability to manage multiple accounts and deadlines effectively  
    • Proficiency in Microsoft Office Suite and healthcare billing systems  
    • Ability to pass a criminal background clearance check, drug screen, physical and TB test.  
    Preferred Skills
    • Experience with behavioral health, PRTF, or residential treatment billing  
    • Understanding of authorizations, eligibility verification, and coordination of benefits  
    • Knowledge of multi-state Medicaid billing processes  
    *Schedule subject to change based on the need of the program*
    After 40 years of improving the lives of youth, we are looking for passionate advocates to continue the legacy of helping young people become successful adults. As a Collections Specialist you will have the unique opportunity to create a positive, safe and supportive environment for the youth we serve while building a career rich in growth opportunities and self-fulfillment.
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    Numbers & Facts

    LocationQueen Creek, Arizona

    Skills

    • Analysis Skillsunmatched
    • Background Investigationunmatched
    • Behavioral Healthunmatched
    • Billingunmatched
    • Claims Processingunmatched
    • Communication Skillsunmatched
    • Corporate Policiesunmatched
    • Credit and Collectionsunmatched
    • Customer Support/Serviceunmatched
    • Denials Managementunmatched
    • Documentationunmatched
    • Establish Prioritiesunmatched
    • Financial Trend Analysisunmatched
    • Footballunmatched
    • HIPAA (Health Insurance Portability and Accountability Act)unmatched
    • High School Diplomaunmatched
    • Insuranceunmatched
    • Insurance Claimsunmatched
    • Leadershipunmatched
    • Maintain Complianceunmatched
    • Managed Careunmatched
    • Medicaidunmatched
    • Medical Billingunmatched
    • Microsoft Officeunmatched
    • Organizational Skillsunmatched
    • Problem Solving Skillsunmatched
    • Reconciliationunmatched
    • Reimbursementunmatched
    • Time Managementunmatched
    • Utilization Managementunmatched

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