Collections Specialist

General Description

The Account Manager - Collections role requires the ability to work both independently and collaboratively within a team environment. This position focuses on customer service and collection activities to reduce losses on pre-charge-off accounts, as well as accounts involving vehicle impounds, total losses, and collateral substitutions.

The Schedule will be Monday through Saturday with one day off Tuesday, Wednesday, or Thursday.

9am - 6pm Monday - Thursday, 9am - 7pm Friday, and 9am - 5pm Saturday

Key Responsibilities

• Conduct customer service and collection efforts to minimize financial loss on assigned accounts
• Communicate regularly with customers, repossession agents, internal departments, and external partners
• Accurately document all customer interactions, collection activities, and payment commitments
• Assist insurance adjusters by addressing inquiries and resolving issues related to pending claim settlements
• Proactively contact customers to negotiate payment arrangements or secure collateral
• Manage both inbound and outbound calls, generated through manual dialing
• Research, analyze, and resolve complex account issues in compliance with department policies and FDCPA regulations
• Evaluate accounts to recommend repossession or abandonment of impounded vehicles based on cost versus value analysis
• Apply advanced skip-tracing techniques and utilize available tools to locate and contact customers who are difficult to reach
• Provide support to other departments as needed to meet business demands

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.