We are seeking a highly valuable Collection Specialist to join our Quote-to-Cash team. The role will play a pivotal role in managing the company's account receivable portfolio and analyzing collection data to optimize recovery strategies. The position is responsible for assessing delinquent accounts, implementing effective collection procedures, and collaborating with internal teams to mitigate risks and improve cash flow.
Pay: $30-$32.00/hr
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Employee Benefits | Staff & Management
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com
Experience with large-scale ERP systems.
Experience 3-5 years in B2B collection in a large corporate environment.
Ability to successfully manage a large portfolio of accounts with high volume.
Demonstrated a sense of urgency in addressing internal and external customer needs.
Strong analytical skills with proficiency in data analysis and reporting tools.
Detail-oriented with the ability to multitask and prioritize tasks effectively.
Proven ability to prioritize tasks and effectively manage time.
Willingness to embrace new challenges and take on additional responsibilities.
Preferred experience with financial / SOX requirements.
Preferred Intermediate Microsoft Office skills (Outlook, Word, & PowerPoint).
Preferred Advanced Excel skills (v-lookups, sum-ifs, pivot table, etc.).
Experience with E-commerce invoicing, EDI, portal invoicing, and uploading invoices to client's web-based portals.
Preferred experience in Corrigo and Service Now (ticketing system).
Running AR Aging Reports from the financial system.
Review cash receipts from the bank and portal system for payment inquiries.
Initiate contact with delinquent customers to secure payment and resolve outstanding balances.
Negotiate payment arrangements and settlements in accordance with company policies and regulatory guidelines.
Monitor payment trends and follow up on overdue accounts to minimize losses and maximize recovery.
Analyze collection data to identify trends, patterns, and areas of improvement.
Conduct research for issue concerning unapplied cash, overpayment, billing, and account reconciliations.
Record detailed collection notes and maintain customer contact in our financial tools.
Communicate effectively with customers to understand their financial situation and provide appropriate solutions.
Build and maintain positive relationships with clients while adhering to compliance standards and ethical practices.
Handle inquiries and disputes promptly, ensuring timely resolution and customer satisfaction.
Continuously review and refine collection processes to enhance efficiency and effectiveness.
Collaborate with cross-functional teams, including finance, legal, and billing to streamline workflows and improve overall performance.
Stay updated on industry trends, regulatory changes, and best practices in collection management.
Other duties as assigned.
Running AR Aging Reports from the financial system.
Review cash receipts from the bank and portal system for payment inquiries.
Initiate contact with delinquent customers to secure payment and resolve outstanding balances.
Negotiate payment arrangements and settlements in accordance with company policies and regulatory guidelines.
Monitor payment trends and follow up on overdue accounts to minimize losses and maximize recovery.
Analyze collection data to identify trends, patterns, and areas of improvement.
Conduct research for issue concerning unapplied cash, overpayment, billing, and account reconciliations.
Record detailed collection notes and maintain customer contact in our financial tools.
Communicate effectively with customers to understand their financial situation and provide appropriate solutions.
Build and maintain positive relationships with clients while adhering to compliance standards and ethical practices.
Handle inquiries and disputes promptly, ensuring timely resolution and customer satisfaction.
Continuously review and refine collection processes to enhance efficiency and effectiveness.
Collaborate with cross-functional teams, including finance, legal, and billing to streamline workflows and improve overall performance.
Stay updated on industry trends, regulatory changes, and best practices in collection management.
Other duties as assigned.
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)