Analysis Skills, Cash Flow, Communication Skills, Credit and Collections, Cross-Functional, Customer Experience, Detail Oriented, Google Apps, High School Diploma, Interpersonal Skills, Microsoft Excel, Microsoft Product Family, Microsoft Word, Operational Support, Organizational Skills, Past Due Accounts, Problem Solving Skills, Process Development, Process Improvement, Real Estate, Risk Analysis, Risk Management, Sales, Time Management
Title: Senior Collections Specialist (Hybrid)
Location:Scottsdale, Arizona
Description:
Recognized as the No. 1 site trusted by real estate professionals, has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance. As a Senior Collections Specialist, you will play a key role in supporting collections operations, resolving delinquent accounts, and collaborating with cross-functional teams to improve cash flow and customer experience.
Key Responsibilities
- Execute a high volume of inbound and outbound calls and emails to resolve delinquent balances and secure payments.
- Manage multiple account queues while maintaining accuracy, efficiency, and productivity goals.
- Professionally communicate with high-value customers, investigate account concerns, and collaborate with internal teams to resolve issues.
- Perform account analysis, identify potential collection risks, and recommend solutions to mitigate risk.
- Partner with supervisors to support process improvements and communicate updates related to collections operations.
- Review and respond to customer inquiries across multiple communication channels.
Required Qualifications
- High School Diploma or equivalent.
- 3+ years of experience in Business/Corporate Collections.
- Knowledge of billing and collections procedures.
- Proficiency with Microsoft 365, Google Workspace, Excel/Google Sheets, Word/Google Docs, Gmail, and Google Drive.
- Strong analytical, organizational, and time management skills with excellent attention to detail.
- Excellent interpersonal and communication skills with the ability to adapt in a fast-paced environment.
- Resourceful mindset with the ability to identify process improvements and solve problems proactively.