Accounts Receivable, Budgeting, Call Centers, Call Volume, Communication Skills, Compensation and Benefits, Corporate Policies, Credit and Collections, Customer Escalations, Customer Relations, Customer Support/Service, English Language, High School Diploma, Multilingual, Negotiation Skills, PCI, Past Due Accounts, Presentation/Verbal Skills, Sales, Spanish Language, Telephone Skills, Time Management
COLLECTIONS SPECIALIST (SPANISH BILINGUAL)
Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.
SCHEDULE: Full-Time, Monday-Friday 8:00am-5:00pm CST and every other Saturday, 8:00am-5:00pm CST.
COMPENSATION: Starting Pay $22 - $26 per hour.(The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact and build your career in a supportive, people-first environment? PCI is seeking a Bilingual Collections Specialist who is empathetic, solution-oriented, and driven to help customers resolve payment concerns in a respectful and professional manner.
This is an exciting opportunity to work in a values-based organization where you'll build positive customer relationships, use your negation skills, and contribute to PCI's success - all while growing a career and making a difference.
WHAT YOU’LL DO
- Engages with customers to discuss overdue accounts and explore repayment options.
- Negotiates and establishes payment arrangements that support customer needs and company policies.
- Maintains detailed and accurate records of all interactions and agreements.
- Communicates via phone, email, and written correspondence to support timely collections.
- Collaborates with the team to monitor account status and escalate when necessary.
WHAT WE’RE LOOKING FOR
Must-Have Qualifications:
- High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field.
- Bilingual fluency in Spanish and English, with strong verbal communication and effective negotiation skills.
- Confident phone presence and ability to manage high call volumes professionally and empathetically.
Nice to have, but not Required! (We’ll train you!):
- 1+ year of collections experience.
- Prior experience in a call center setting.
LOCATION & WORK SETTING
- Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
- Schedule: Full-Time, Monday–Friday 8:00am-5:00pm CST and every other Saturday 8:00am-5:00pm CST
- Work Setting: In-Office
COMPETITIVE COMPENSATION & BENEFITS
- Starting Pay: $22-$26 per hour.
- The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
- Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency!
Additional Perks that Go the Extra Mile:
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match – 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple minutes! Submit your resume on our website atpreferredcredit.com/careers.
EQUAL EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at Peopleops@preferredcredit.com.