Collections Specialist

Position SummaryPosition is for a detailed oriented and professional individual who will be responsible for managing accounts receivable for an assigned portfolio. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The successful candidate will have a strong knowledge of financial concepts, excellent phone etiquette, ability to read and interpret documents such as departmental reports and procedure manuals. Also, the ability to write routine reports and correspondence is essential. The Collection Specialist will play a vital role in revenue cycle management and contribute to the overall financial health of the organization.Duties & ResponsibilitiesReview and analyze receivable accounts data to identify delinquent accounts and prioritize collection efforts based off delinquencyAttempt to obtain payments on accounts that are 30 and 60 or more days past due by contacting customers via phone, email or written correspondenceNegotiate payment arrangements and settlement terms according to company policiesCollaborate with other departments such as AP and Accounting to ensure accurate account reconciliation and reportingMust follow a defined process of calls, collections and documentationMeet or exceed assigned monthly cash intake goalsReduce unapplied cash and determine refunds to clear aging creditsAllocate delinquent account for third party collectionsInterface with store managers to handle any minor account disputesWork with Customer Service Associates to resolve disputed mattersMicrosoft Office proficiency is a must. (Excel, Word, Outlook)Proficiency in SRM system or similar ERP systemTimely, professional response to customers (incoming/outgoing calls, emails, etc.)Required Qualifications2+ years' experience (or degree a plus but not required)Knowledge of debits/credits and revenue cycle managementProficient with accounting software, Microsoft Office experience, organizational skillsAttention to detailAbility to apply mathematical concepts to properly record payable transactionsMust follow a defined process of calls, collections and documentationAssigned monthly cash intake goalsCollections experience with a defined successful process.Commercial collections experience in B2B and B2CKnowledge of FDCPA (Fair Debt Collection Practices Act)Skip tracing experienceAssist management with evaluating and improving policies and proceduresPerform other reasonably related business duties as assigned by immediate supervisor and other management as requiredFluency in English and Spanish requiredAdvanced Qualifications (Team Lead I & II)Ability to negotiate effectively while maintaining positive customer relationshipFamiliarity with telemarketing techniques is a plus but not requiredProblem solving skills, multitask experienceAssist with Credit and Collection special projects as necessaryComprehensive knowledge of accounting principles and techniquesDetailed oriented, ability to self-manageStrong Microsoft Office experience5+ years of experience or Accounting/Business degreeDemonstrate high levels of inter-personal and teamwork skillsLead projects for Credit and Collection implementationCore CompetenciesStrive to do the right thing by displaying trust and integrity.Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude.Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.Ability to self-manage, show initiative, be proactive, and drive results.Communicate professionally, both verbally and in writing to coworkers and customers.Physical RequirementsMust be able to remain in a stationary position in an office environment 80% of the time.Will frequently move about inside the office to access files, office machinery, etc.Must be able to operate basic office machinery.Must be able to communicate with team and management and be able to exchange accurate information in these situations.Specific vision abilities required by this job include close and ability to adjust focus.Must occasionally lift and/or move up to 50 pounds.Required Cognitive SkillsMust be able to problem solve and prioritize tasks.Must be able to manage stress depending on deadlines and ongoing projects.Must be able to multitask.Must be able to receive and analyze information.Must be able to quickly communicate solutions if problems occur.Must be able to demonstrate a high degree of sound judgement and initiative.Benefits & PerksMedical, Dental, Vision, Disability & Life InsuranceWellness Benefits401(k) Retirement PlanEmployee Stock Purchase ProgramPaid Holidays & Vacation DaysProfessional Growth OpportunitiesDevelopment & Training ProgramsThis job description is subject to change at any time.EQUAL OPPORTUNITY EMPLOYERAmes Tool Corporation - Suwanee1327 Northbrook Parkway Suite 400 Suwanee, GA 30024As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.#J-18808-Ljbffr