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Skills
Accounts Receivableunmatched
Billingunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Computer Systemsunmatched
Conflict Resolutionunmatched
Credit and Collectionsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Follow Throughunmatched
High School Diplomaunmatched
Negotiation Skillsunmatched
Organizational Skillsunmatched
Past Due Accountsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Reconciliationunmatched
Record Keepingunmatched
Regulatory Requirementsunmatched
Time Managementunmatched
Training/Teachingunmatched
Trend Analysisunmatched
Writing Skillsunmatched
Description
Benefits:
Company parties
Competitive salary
Opportunity for advancement
Paid time off
Parental leave
Training & development
About the Role: Join our secondary location, SouthPoint Services, as a Collections Specialist and play a key role in helping clients regain financial stability. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering excellent customer service.
Position Overview: As a Debt Collection Specialist, you will manage a portfolio of delinquent accounts, working directly with clients to resolve outstanding balances. Success in this role requires a balance of persistence, professionalism, and empathy, along with the ability to navigate sensitive financial conversations while maintaining positive relationships.
Key Responsibilities:
Manage a portfolio of delinquent accounts to drive timely and consistent collections
Communicate with clients via phone, email, and written correspondence to address overdue balances, discuss payment options, and resolve disputes
Negotiate payment plans and settlements in alignment with company guidelines and regulatory requirements
Perform skip tracing to locate individuals with outstanding debts
Accurately document all client interactions and maintain detailed records in the system
Review accounts for discrepancies and work toward timely resolution of billing issues
Collaborate with team members to improve collection strategies and overall performance
Monitor payment activity and identify trends, reporting significant changes to management
Escalate complex or sensitive cases as needed
Consistently meet or exceed individual and team performance goals
Deliver a high level of customer service to build and maintain positive client relationships
Qualifications:
High school diploma or equivalent
Prior experience in collections, accounts receivable, or customer service is an asset but we are willing to train the right individuals
Strong negotiation, problem-solving, and conflict resolution skills
Excellent verbal and written communication abilities
Ability to handle sensitive financial matters with professionalism and empathy
Proficiency with basic computer systems; experience with SCollect or collections software is a plus
Skills & Attributes:
Results-oriented with strong follow-through
High level of integrity and professionalism
Detail-oriented with strong organizational skills
Ability to work both independently and collaboratively
Adaptable and comfortable in a dynamic, fast-paced environment
Compensation & Benefits:
Competitive base salary with performance-based incentives
Paid time off
Opportunities for career growth and professional development