Collections Specialist

Collections Specialist - Woburn, MA

We are seeking candidates for a Collections Specialist position with a leading telecommunications company located in Woburn, MA. This position will support the Accounts Receivable team in reconciling and reducing receivable balances, maintaining accurate records, and keeping internal workflows running smoothly. In this role, you’ll handle tasks such as validating billing, managing customer account documentation, supporting internal processes, organizing timelines, and assisting with customer communications. The ideal candidate will have 1-3 years of accounts receivable or collections experience within a professional services setting. 

This is a 12+ month contract position that will pay $20-25/hr (depending on experience) within a 40-hour workweek. This position is required to be on-site 3 days per week in their Woburn office. 

Responsibilities: 

• Manage and reconcile receivable balances for existing customers, driving accounts to resolution while ensuring accurate billing and cash application.

• Maintain detailed documentation, organized files, and support coordination of internal workflows.

• Review lease agreements and purchase orders to validate billing, identify discrepancies, and complete necessary adjustments.

• Initiate and track customer communications (calls, emails, follow-ups), escalating issues to a Supervisor when needed.

• Handle a high volume of accounts by following established processes and keeping clear records, timelines, and action items.

• Prepare past-due and default notices, partnering with management on next steps such as write-offs, litigation, or third-party collections.

• Accurately document account activity in the SunGard AvantGard Receivables (GetPaid) system.

• Provide timely reporting and administrative support related to invoice aging, contracts, and internal requests.

Qualifications:

• Bachelor’s degree in Accounting or Finance is preferred.

• 1-3 years of collections experience within an Accounts Receivable environment.

• Proficiency in Excel and Oracle experience preferred.

• Strong follow-up skills with the ability to manage timelines and communicate effectively with internal and external stakeholders.

• Excellent written and verbal communication skills

• Ability to collaborate across functions and with employees at all levels to achieve results professionally.

• Highly organized, with the ability to prioritize and manage multiple tasks in a fast-paced environment.

If you are interested in learning more about this opportunity, please email your resume to Olivia at ociviello@daleyaa.com. 

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