The Collector will locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.
Supervisory Responsibilities:
None.
Duties/Responsibilities:
Monitors the status of delinquent accounts.
Initiates collection actions by notifying account holders and cosigners of delinquent status.
Records payments made to the customers account.
Investigates disputed balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, etc.
Ensures the security of customer files and delinquent account reports.
Performs other related duties as required.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
Excellent organizational skills with great attention to detail.
Ability to keep information confidential.
Ability to exercise integrity and discretion.
Ability to remain professional in tense situations.
Proficient in Microsoft Office Suite or related software.
Education and Experience:
Collections experience highly preferred
Previous call center experience is required
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.